AI and Automation Specialist

Our Company

We’re Hitachi Vantara, the data foundation trusted by the world’s innovators. Our resilient, high-performance data infrastructure means that customers – from banks to theme parks ­– can focus on achieving the incredible with data.

If you’ve seen the Las Vegas Sphere, you’ve seen just one example of how we empower businesses to automate, optimize, innovate – and wow their customers. Right now, we’re laying the foundation for our next wave of growth. We’re looking for people who love being part of a diverse, global team – and who get excited about making a real-world impact with data.

Job Description

The Team

We are looking for an AI Skill and Automation Specialist to design, build, and deploy AI powered automation workflows that transform how Marketing Operations works. You will leverage Copilot and Claude to turn repetitive manual work into intelligent, scalable solutions. You will sit at the intersection of AI capability and business process, combining hands-on automation development with practical AI applications.

This role is central to fulfilling the mandate to embed intelligence and automation across marketing functions. You will identify inefficient processes, design solutions using Copilot, Claude, and automation platforms, and enable marketing teams to work smarter. You will report directly to the Marketing Operations leader and partner with marketing leadership, sales operations, and demand generation teams to deliver measurable business impact.

The role:

This is a hands-on role for someone who is comfortable building with AI tools, designing workflows, and solving real business problems. You will balance strategic thinking (what should we automate) with technical execution (making it work reliably). You will work in an environment where automation quality directly impacts campaign execution and where there is strong leadership commitment to AI-led transformation.

• Identify manual, repetitive, or inefficient processes across Marketing Operations and the business; design AI or automation solutions to improve them.

• Build, test, and maintain automated workflows using Copilot (via APIs and Copilot Studio), Power Automate, Workato, and other integration platforms, ensuring quality, reliability, and compliance.

• Design and build practical AI solutions using Copilot and Claude APIs that automate high value marketing operations tasks (lead qualification, campaign analysis, content scoring, data enrichment, etc.).

• Build and refine prompts and system instructions for Copilot and Claude; experiment with different techniques to improve accuracy and effectiveness for specific use cases.

• Integrate AI models and automation tools with existing systems (Marketo, Salesforce, CRM, analytics, databases) via APIs, connectors, and webhooks; maintain data flows and integrations.

• Design and manage AI "skills," automation patterns, and workflow templates for internal use; ensure quality, accuracy, and consistency.

• Monitor deployed solutions for performance, errors, and data quality issues; iterate and refine to keep systems reliable and effective.

• Create documentation, playbooks, and reusable templates so solutions can scale; maintain runbooks for common automation and use AI patterns.

• Train and support marketing operations and demand generation teams in using AI tools effectively and responsibly; deliver enablement programs on new capabilities.

• Evaluate Copilot and Claude for different use cases; understand their relative strengths and limitations; recommend which platform is best suited for specific automation tasks.

• Partner with marketing leadership, sales operations, and cross functional stakeholders to gather requirements and translate business needs into technical solutions; communicate across technical and non-technical audiences.

What You'll bring:

• 5-8 years of hands-on experience in automation, AI implementation, process improvement, or related technical roles.

• Hands-on experience with workflow automation platforms (e.g., Power Automate, Workato, Zapier, Make) and integration design.

• Practical experience with AI/LLM tools; strong prompt engineering skills and ability to craft effective prompts for different business tasks.

• Experience with APIs, webhooks, and system integration; ability to design and troubleshoot API-based workflows and data flows.

• Basic scripting ability (e.g., Python, JavaScript) to extend automation beyond no-code tools when needed.

• Strong analytical skills; ability to map business processes, identify inefficiencies, and design solutions that create measurable impact.

• Excellent communication skills; ability to explain technical concepts to non-technical audiences and translate business requirements into technical solutions.

Preferred qualifications

• Experience with Copilot, Azure OpenAI APIs, or Microsoft AI ecosystems.

• Hands-on experience with Copilot Studio or Power Automate cloud flows for AI integration.

• Experience with Claude API; familiarity with how Claude differs from Copilot for specific use cases.

• Experience building multi-step automation workflows that orchestrate data, logic, and external system calls.

• Knowledge of data privacy, security, and AI governance best practices; familiarity with compliance requirements.

• Experience with marketing technology, CRM systems (Marketo, Salesforce), or sales operations.

• Experience delivering training or enablement programs; comfort teaching non-technical stakeholders how to use new tools.(empty)

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About Us

We’re a global team of innovators. Together, we harness engineering excellence and passion for insight to co-create meaningful solutions to complex challenges. We turn organizations into data-driven leaders that can a make positive impact on their industries and society. If you believe that innovation can inspire the future, this is the place to fulfil your purpose and achieve your potential.

Fostering innovation through diverse perspectives

Hitachi is a global company operating across a wide range of industries and regions. One of the things that sets Hitachi apart is the diversity of our business and people, which drives our innovation and growth.

We are committed to building an inclusive culture based on mutual respect and merit-based systems. We believe that when people feel valued, heard, and safe to express themselves, they do their best work.

How we look after you

We help take care of your today and tomorrow with industry-leading benefits, support, and services that look after your holistic health and wellbeing. We’re also champions of life balance and offer flexible arrangements that work for you (role and location dependent). We’re always looking for new ways of working that bring out our best, which leads to unexpected ideas. So here, you’ll experience a sense of belonging, and discover autonomy, freedom, and ownership as you work alongside talented people you enjoy sharing knowledge with.

We’re proud to say we’re an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, age, disability status or any other protected characteristic. Should you need reasonable accommodations during the recruitment process, please let us know so that we can do our best to set you up for success.