English - Customer support

Job Description

Role Overview
Provide technical support and business data validation for small/mid-sized businesses and enterprise customers. The role combines direct customer support with research, analysis, and data validation using web-based maps, news articles, social media, and official websites.

Requirements

• Education: Graduation / Minimum 15 years of formal education.
• Experience: 2+ years of technical support or problem-solving experience.
• Language Proficiency: Fluent English speaker with C2-level proficiency (CEFRL certificate required or assessed via Comms assessment).
• Ability to express complex meanings, summarize information, and communicate clearly with clients.
• Communication: Outstanding oral and written communication skills.
• Technical Skills: Strong research skills and comfort utilizing diverse online tools and sources.

Preferred Qualifications

• Background in customer service or communications teams
• Hands-on experience with Mac OS X.
• Interest in mapping technologies or GIS skills (e.g., QGIS).
• Strong attention to detail and self-motivated work style

Job Responsibilities

• Provide high-quality customer support and problem resolution for small, mid-sized, and enterprise clients in fluent English.
• Research, analyze, and validate business data and information using online maps, news sources, social media, and official websites.
• Perform direct information validation, including phone inquiries when required.
• Setup, configure, and maintain devices for testing, editing, and documentation following technical guidelines.
• Maintain active communication and task status updates with account managers and cross-functional support teams.
• Maintain high attention to detail and a positive attitude while performing repetitive data validation and technical support workflows.
• Learn and adapt quickly to new tools, processes, and project requirements.

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What we offer

Why work at GlobalLogic

Our goal is to build an inclusive positive culture where everyone can feel comfortable being themselves, empowering our people to create their own high standards and therefore more value. We work together to promote fairness while recognising, valuing and embracing differences – providing a transparent support structure and generous training budget to help our people develop skills to progress their career. Our region also supports a hybrid model which can flex across a wide spectrum of working options determined by our business, customer and individual needs.

You’ll benefit from a comprehensive health and wellness plan, private healthcare (clinical and mental wellbeing), and discounted gym memberships. We offer a fantastic benefits package including a competitive pension scheme and recognition schemes through bonus/reward initiatives. Colleagues are entitled to an annual volunteering day – so you can take time to support a cause close to your heart. We also love to stay social at our trips to the zoo, quiz nights, sports events, theatre trips and much more.

We are an equal opportunities employer. It is our policy to promote an environment free from discrimination, harassment and victimisation.

About GlobalLogic

GlobalLogic is a full-lifecycle product development services leader that combines chip-to-cloud software engineering expertise and vertical industry experience to help our customers design, build, and deliver their next-generation products and digital experiences. We expertly integrate design, complex engineering, and agile delivery capabilities to deliver superior business outcomes for global brands in telecom, automotive, healthcare, technology, media and entertainment, manufacturing, and semiconductor industries.

Headquartered in Silicon Valley, GlobalLogic employs over 25,000 designers and engineers across the globe. Analysts like NASSCOM and Zinnov have recognized us for being a top company in our field, and we are consistently nominated as a preferred employer by both global HR consultative firms and local job boards. By creating a work environment that is exciting and flexible, and by fostering growth through ongoing learning and development programs, we empower our employees to achieve both their professional and personal goals.

At GlobalLogic, we make amazing products — and careers.