Field Service Engineering Manager

Job Description

The Opportunity: 

JR Automation, a Hitachi Group Company, is driven to deliver customer success worldwide. We provide intelligent automated manufacturing and distribution technology solutions that transform how the world's leading manufacturers make and distribute products. Our strength is our people and we’re always looking to get stronger across North America, Europe, and Asia. Join us as a Field Service Engineering Manager in Holland, MI as we work together to bring innovative automation solutions to life.  

Location Type: This is a full-time salary position based onsite in Holland, MI

What We Offer:

• Competitive wages, medical benefits starting your first day, and paid parental leave
• Opportunity to work on customized, 1-of-1 automation projects
• A collaborative, engineering-driven environment
• Career growth and skill development opportunities
• A role where craftsmanship and quality truly matter
• Work with cutting edge and innovative technologies

Role Overview

The Field Service Engineering Manager leads a customer-focused engineering services team, overseeing daily operations, resource planning, and service delivery to meet business and customer expectations for timing, quality, and cost. This role is responsible for team leadership, coaching, training, utilization, and fostering a collaborative, high-performance culture. The manager owns the group’s P&L, budgets, revenue projections, and cost controls while using performance data to drive efficiency and continuous improvement. They also build strong customer relationships, support quoting and sales initiatives, and partner with internal stakeholders to improve products and services. The ideal candidate brings 5–10 years of customer management experience, proven team leadership, and strong automation, mechanical, and electrical knowledge within a manufacturing environment.

How You’ll Make an Impact:

• Plan, direct, organize and control the Engineering Services operations and related costs of a customer focused organization.
• Manage the daily operations and planning the use of materials and human resources to meet customer requirements for engineering services while also considering the needs of the business.
• Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement, and to determine areas needing cost reduction and program improvement.
• Provide feedback to relevant internal stakeholders to improve JRA products and services.
• Communicate to the customer relative aspects of the service/build process as they relate to timing, quality, and cost.
• Drive process improvements in the organization and work area to optimize efficiency.
• Review market analyses to determine customer needs and volume potential and develop sales campaigns to accommodate goals of the Company.
• Represent the Company at trade associate meetings to promote JRA Customer Services.
• Provide input into the financial planning process including headcount, revenue projections and expenditures.
• Analyze and control expenditures of organization to conform to budgetary requirements.
• Coordinate with Customer Service Business Development Manager and sales teams to achieve sales targets.
• Communicate JR policies per the company handbook and hold employees accountable to meeting company expectations.
• Set employee expectations and provide feedback and coaching to employees consistently throughout the year, and during annual performance reviews.
• Foster a teamwork culture through leadership, experience, positive attitude, encouragement, and training.
• Strive to achieve the highest level of performance from team members as it relates to their individual skillsets and abilities.
• Manage the group P&L and be aware of all related costs.
• Manage Training budget and ensure the team is highly and properly trained.
• Maintain a high utilization per established budget.
• Develop and maintain relationships with existing and future customers.
• Assist with Quotes as needed to develop solutions specific to customer needs.
• Limited travel may be required - up to 35%.

Note: This list of responsibilities is by no means inclusive; however, it is intended to be a guideline for activities.

What You’ll Bring:

• 5-10 years of experience in customer Management
• Strong verbal and written communication skills
• Experience working in a manufacturing environment.
• Strong Automation, mechanical and electrical knowledge
• Proven record of successfully leading a team
• Intermediate proficiency in Microsoft Office Suite
• Experience in Automation or Robotics preferred.
• Experience in Controls is desirable.
• Intermediate proficiency in Microsoft Project preferred.
• Repeating motions that may include the wrists, hands and/or fingers.
• Sitting or standing for prolonged periods.

Disclaimer: JR Automation requires candidates to successfully complete a 10-panel drug screen, physical examination, and background check.

Company Overview: 

At JR Automation, A Hitachi Group Company, we discover potential, reimagine limits, and advance industry. When faced with a problem, we find a solution. Together, we push what’s possible to automate for tomorrow.

Join our team of 2,000+ at one of our 20+ facilities around the world and be a part of the most experienced team of advanced automation integrators.

Fueled by Possible.

If you need a reasonable accommodation to apply for a job at JR Automation, please send the nature of request and contact information to jrcareers@jrautomation.com. Queries other than accommodation requests will not be responded to.