Field Service Manager

Job Description

The Opportunity

You will manage the GIS field service team and maintain broad oversight of field service operations supporting high-voltage power system equipment. You will establish organizational goals, implement cost-effective operating plans, and oversee service quality, customer responsiveness, contractual compliance, employee performance, and operational improvement. Working with customers and internal groups, including Sales and commercial operations, you will help develop service strategies, identify business opportunities, support contract pursuits, and take action to improve customer satisfaction while protecting company interests. You will also manage the implementation of productivity tools, provide technical guidance, develop team capabilities, and ensure operations follow company policies, procedures, and health and safety guidelines. This position reports to Mount Pleasant, Pennsylvania, and may be performed remotely from any location in the United States.

How You’ll Make an Impact

• Manage and take full ownership of the GIS field service team.
• Establish organizational goals and implement cost-effective operating plans.
• Oversee high-voltage field service operations, service quality, customer responsiveness, and contractual compliance.
• Develop customer relationships and coordinate strategies that support customer satisfaction and company interests.
• Collaborate with Sales and commercial operations on business opportunities and contract pursuits.
• Promote fair treatment, resolve workplace conflicts, and manage employee coaching, development, training, and performance.
• Improve operations through ongoing reviews, remedial actions, alternative methods, equipment, and productivity tools.
• Provide technical guidance and support to senior managers while promoting independent action and operational improvement.
• Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.

Your Background

• Candidate must already have work authorization that would permit them to work for Hitachi Energy in the United States.
• Bachelor’s or foreign equivalent degree in Mechanical Engineering, Electrical Engineering, or a related field.
• Eight to ten years of relevant industry experience in the electrical power, energy, utility, industrial, infrastructure, or related technology sectors, including at least three years of people management experience in a project-based environment.
• Experience executing and overseeing high-voltage installation, commissioning, repair, filling, life-extension, construction, maintenance, electrical and mechanical testing, and SF6 gas-handling activities, with solid mechanical and electrical aptitudes and knowledge of electrical testing.
• Experience with Microsoft Office 365, SharePoint, and SAP; hands-on knowledge of equipment up to 800 kV and technologies such as Point on Wave, radiography, DTB, LTB, GIS, and GCB is preferred.
• Fluent English communication and able written, customer, and team collaboration skills; willingness to travel domestically 30–40% and internationally 5%.

More About Us

You will have opportunities to build your capabilities while contributing to the future of energy.

• Work with innovative technologies shaping the future of energy.
• Collaborate with experienced professionals in a team-focused environment.
• Access learning platforms and career development programs.
• Receive attractive health and retirement benefits.
• Benefit from paid leave and flexible work arrangements.

Equal Employment Opportunity (EEO)-Females/Minorities/Protected Veterans/Individuals with Disabilities

Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.

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Use of Al and automated tools in recruitment

As part of our recruitment process, Hitachi Energy uses digital and automated tools, including Al-supported solutions, to assist with activities such as application screening, job matching, and interview scheduling. These tools are designed to support our recruiters and do not replace human decision-making. Candidate data is processed in accordance with applicable data protection and employment laws as well as Hitachis Global Data Privacy Notice.