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Service Coordinator - 7/7 Roster | Mackay

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Location: Mackay, Queensland, Australia
Job ID: 6TCT8_1656650081
Date Posted: Jul 31, 2022
Segment: Construction Machinery
Business Unit: Hitachi Construction Machinery
Company Name: Hitachi Construction Machinery (Australia) Pty Ltd
Profession (Job Category): Administration & Facilities
Job Type (Experience Level): Experienced
Job Schedule: Full-Time

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About Us

Hitachi Construction Machinery (Australia) Pty Ltd is a leading manufacturer of construction and mining equipment. At the heart of our machines, our talented and dedicated employees are committed to providing industry-leading after sales service and reliable solutions. We are dedicated to supporting our people, rewarding successes and helping individuals grow. We offer a career path with the future in mind, providing training and development opportunities to help us achieve quality standards. We inspire a safe and healthy working environment through our safety and wellness campaigns so that we can all 'See You Tomorrow'.

Come and discover the opportunity to join the team at Hitachi. We are here for the long haul.

Our Culture

A career at Hitachi provides the opportunity for you to make a difference. You will be a part of a global OEM renown for inspiring innovation, technology and a sustainable future.

Our vision, mission and values is to provide quality in everything we do, with the goal of total customer satisfaction. Guided by our leadership principles, we value our people through open communication and feedback so that you can contribute purposefully towards Hitachi's continued success.

We proudly partner with key charities who make significant positive impacts in paediatric health, indigenous education, mental health and cancer research. Additionally, Hitachi commits to protecting our environment through local initiatives which contribute towards global sustainability goals, ensuring that we leave the world a better place.

The Opportunity

HCA has an exciting opportunity for an experienced and motivated Service Coordinator. Based in our Mackay (Paget) branch, the key focus of this role is to provide technical guidance and leadership to our field service technicians for the Greater Mackay region.

Reporting to the Service Supervisor, you will also:

  • 7-7 roster based in the Mackay branch, home every night.
  • Ensure our field service employees comply with all WHS responsibilities, and that above all, a safety first culture is a consistent behaviour within the team
  • Mentor, guide and support the team to improve performance and efficiencies
  • Ensure efficient utilisation of equipment and resources in line with customer requirements and agreed budgets
  • Provide technical guidance and support to field service team members
  • Supervise the time sheet accuracy and sub-contract documentation to enable prompt job costing
  • Provide timely and accurate quotations for field service activities
  • Support existing customers through maintaining strong communication while proactively resolving issues

As the ideal candidate you will also have:

  • Experience in a similar position with the ability to demonstrate exceptional communication and customer service skills while managing your time efficiently within a high paced work environment
  • A strong ability to navigate complex issues, and be ambitious in achieving success
  • A strong understanding in financial best practices of service delivery including labour, overtime, overnight accommodation and travel recovery
  • Attention to detail in documenting and follow-up
  • A Safety First leadership style
  • A strong technical understanding of earthmoving equipment, or relevant trade qualifications equal to or within a related field. Previous OEM experience will be highly advantageous


We are offering:

  • Permanent Full Time Position in a leading OEM with long term job security
  • 7-7 roster based in the Mackay branch, home every night.
  • Competitive pay rate + potential overtime + company biannual bonuses! $$$
  • Exclusive staff discount on a range of goods and services
  • OEM training and opportunities for upskilling with access to the latest technologies
  • Supportive mentors who value your input in finding new and improved ways to achieving success
  • Be a part of a leading OEM which genuinely values and ensures everyone is happy and safe at work!

At Hitachi, we value our people and work towards providing guidance on your career path towards a rewarding and successful experience. We are proud to be an Equal Opportunity Employer who recruits based on merit and capabilities. We encourage and support a diverse talent pool of skill, ethnicity and gender, to create a wide culture of shared values and enriched experiences in our business.

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