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ServiceNow ITOM/CMDB Admin

Location: Krakow Poland
Job ID: 1020120HV
Date Posted: Jul 7, 2022
Segment: IT
Business Unit: Hitachi Vantara
Company Name: Hitachi Vantara Corporation
Profession (Job Category): IT, Telecom & Internet

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Meet our Team

We are seeking a ServiceNow ITOM/CMDB Admin to join our global team which is managing the ServiceNow ITOM/CMDB configuration, and standardizing the CMDB for Global IT. The position will be based in Krakow, Poland.

What you'll be doing
  • Working and standardizing the CMDB by working on different activities involves day to day operations and new implementations.
  • Configure and Maintain the CMDB including identifying what level of CI's to capture.
  • Work with Asset Manager to maintain asset inventory with appropriate details.
  • Working on service maps to build a resilient system of CMDB which helps in integrating with all the ITIL associated modules.
  • Configure, implement, maintain, and use Data and Health certification to benchmark CMDB health, validate data accuracy and maintain data.
  • Ensure the CMDB is integrated with Incident, Problem, and Change processes to improve management of the IT environment.
  • Creating necessary reports and delivering them to stakeholders.
  • Develop, monitor, and report operational metrics and key performance indicators (KPIs) for CMDB.
  • Validation of existing infrastructure and make sure it discovers on a daily basis.
  • Identifying new areas of infra discoveries and bring into the CMDB.
  • Provides training and mentoring for functional teams to ensure that process guidelines are understood and followed.

What you bring to the team
  • Minimum 2 years of Servicenow CMDB experience
  • Knowledge of IT application, network, and infrastructure technologies.
  • Strong executive customer communication and influencing skills, with the ability to communicate new concepts effectively and drive change in process and behaviors.
  • Experience driving process change and improvement using ServiceNow.
  • Process Improvement experience across organizations.
  • Ability to be a company-wide change-agent that influences strategic actions and mindset changes.
  • Strong communication, interpersonal and negotiation skills. Must be able to develop compelling business presentations and communicate technical topics to a business audience.
  • A customer service mindset with focus on developing and improving technology services and operations that are driven by customer needs and requirements.
  • Bachelor's degree in an engineering, business, or IT discipline.
  • ITIL v3/4 Certification nice to have.
  • ServiceNow CSA, CIS (IT Service Management), MC (CMDB configuration, CMDB Health, Asset Models Management) nice to have.

The Company

Hitachi Vantara is part of the Global Hitachi family. We balance innovation with an open, friendly culture and the backing of a long-established parent company, known for its ethical reputation. We guide customers from what's now to what's next by unlocking the value of their data and applications to solve their digital challenges, achieving outcomes that benefit both business and society.

Our people are our biggest asset, they drive our innovation advantage and we strive to offer a flexible and collaborative workplace where they can thrive. Diversity of thought is welcomed and our employee base is represented by several active Employee Resource Group communities. We offer industry leading benefits packages (flexible working, generous pension and private healthcare) and promote a creative and inclusive culture. If driving real change gives you a sense of pride and you are passionate about powering social good, we'd love to hear from you.

Our Values

Research tells us that some applicants, especially those from underrepresented groups, can be put off from applying for roles if they need flexibility or feel they don't meet all of the set criteria. We strive to create an inclusive environment for all and are open to considering home working, compressed/flexible hours. Get in touch with us to explore how we might be able to accommodate your specific needs.

We are proud to say we are an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. With Japanese roots going back over 100 years, our culture is founded on the values of our parent company expressed as the Hitachi Spirit:

Wa - Harmony, Trust, Respect

Makoto - Sincerity, Fairness, Honesty, Integrity

Kaitakusha-Seishin - Pioneering Spirit, Challenge
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