Functional Consultant: Dynamics 365 Customer Engagement (CRM)

Company Description

Hitachi Solutions is a core IT Company of the Hitachi Group, which employs over 330,000 people worldwide. Headquartered in Tokyo, Japan, Hitachi Solutions' reach extends to group companies in Japan and abroad, working with a worldwide network of alliance partners. We strive to provide ideal solutions and products to customers in a diverse set of countries and regions including Asia, North America, and Europe.

Using a portfolio of management consulting, implementation, and support services, we help our clients compete with the largest global enterprises leveraging powerful, affordable, and easy to use industry solutions built on Microsoft technologies. Our vision is to help our customers achieve their vision through superior products, prices, and people.

Hitachi Solutions has been recognized as the winner for the 2021 Microsoft Dynamics 365 Field Service Partner of the Year Award and also named a finalist for the Dynamics 365 Customer Service Partner of the Year, Dynamics 365 Marketing Partner of the Year, Dynamics 365 Sales Partner of the Year, and Government Partner of the Year.

Job Description

Job Overview

The Dynamics 365 CRM Functional Consultant position combines the roles of implementation specialist and functional consultant in one. You will effectively manage your time to participate in planning and implementations utilizing your technical aptitude and will provide additional support to your manager and ultimately, the client.

• Contribute to the transfer of functional requirements to development and test teams.
• Stay abreast on updates and new releases in CRM technologies and able to educate end-users on CRM functions.
• Perform system integration or user acceptance testing

EMPLOYMENT TYPE: Full time, permanent position

WORK SCHEDULE: 9 AM to 6:00 PM

WORK LOCATION: Full-time work from home (until further notice)

Qualifications

• Bachelor's Degree
• Experience in CRM implementation, configuration, system design or related business experience
• Excellent knowledge of the Dynamics CRM Product and hands on experience configuring the product including: Entity Creation, Workflows, Business Rules, Business Process Flows, etc.
• Strong project experience translating client business needs into software capabilities.
• Project experience creating functional designs, test conditions and test scripts
• Strong team player working in agile environments.
• Proficient with Excel, PowerPoint, Outlook and Word.
• Experience with Microsoft Visio or other process modelling tools preferred
• Microsoft Dynamics CRM certifications strongly preferred
• This position will be hired by a third-party contracting company and assigned to Vietnam.

Additional Information

OUR COMPETITIVE EDGE

We work together in a dynamic and rewarding work environment. We have an experienced leadership team, excellent technology and product expertise, and strong relationships with a broad base of customers and partners.

We offer competitive compensation and benefits package, regular performance review, performance bonuses, and regular trainings.

What is it like working here?

• We pride ourselves on being industry leaders and providing an enjoyable work environment where our people can grow personally and professionally. Hitachi is the place people can develop skills they're excited about. The following are our commitments to employees.
• We recognize our profitability and project success comes from our team-great people doing great things. As such, we pursue profitable growth and expanded opportunities for our team.
• We offer challenging and diverse work across multiple industries and reward creativity and entrepreneurial innovation.
• We respect, encourage, and support each individual needs to continually learn and grow personally and professionally. We are committed to fostering our people.
• We believe that investing in our community is just as important as investing in our organization. To that extent, we fundraise, volunteer, and allocate funds to support local charities.
• We listen. Every employee has something important to say that can contribute to enriching our environment.
• We compensate fairly. And while employees might come for the paycheck, they stay for the people. Our people are the reason we are exceptional. This is something we never forget.

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