OES Service Engineer-Hitachi High-Tech Analytical Science (HHA)

Description

Job Title: OES Service Engineer

Role: Customer Support Engineer for Optical Emission Spectrometers.
Location: Chennai/Coimbatore
Company: Hitachi High-Tech Analytical Science (HHA)
Salary Range: As per the industry

Company Overview:

Hitachi High-Technologies specialized scientific instrumentation portfolio with Oxford Instruments’ rich 45-year heritage of innovative analytical instruments and services.

We specialize in delivering high-tech analysis solutions, developed in close collaboration with industry customers and designed to meet the tough challenges of a rapidly evolving industrial sector. Today, we’re helping thousands of businesses streamline their costs, minimize risk and increase production efficiency.

Job Responsibilities:

1. Customer Service Support

• Perform on-site installations of HHA product lines with a specific focus on OES.

• Provide on-site trainings to end users for proper operation of systems, basic analytical results etc

• Perform maintenance, repair and troubleshooting for the requisites products.

• Render system upgrades, routine functionality checks etc in accordance with departmental pre-established standard operating procedures and policies

• Provide support for other product lines as may be requested from time to time

• Work closely with key accounts and also promote service contracts sale & renewals etc.

• Ensure proper planning of customer visits.

• Ensure end-user customer satisfaction, taking corrective action as necessary.

• Effective use of CRM Tools like Sales Force for maintaining customer service related information including installation / service reports, warranty status, service history etc

• Provide regular / monthly reports for all service support activities.

2. Sales Support and Maintaining Customer / Distributor Relationship

• Establish good techno commercial relationships with customers and distributors.

• Provide application support for OES products to customers wherever required with help of global application support team.

• Conduct service trainings as and when required with help of global service training academy team.

• Support marketing / sales team, furnishing leads for system sales and other market intelligence whilst in contact with customers.

• Closely work with local Sales, Service, Product and Marketing teams to help to improve the regional business and business development activities

3. General

• Achieve individual and team budgets set for service business for India.

• Maintain and develop knowledge of assigned products, common applications and attend appropriate training where necessary.

• Maintain awareness of, and minimize where possible, the expenses incurred in day to day support activities, both in terms of time and spares consumption.

• Ensure all work is carried out safely, and comply with health and safety at work regulations.

• Build and maintain close and effective working relationships with team members.

• Interface with existing office team.

• Maintain professional awareness of relevant external technical and business developments and of competitor activities where ever possible.

• Undertake such other activities as may be assigned / requested from time to time.

Professional Skills:

1) Technical

• Understands and manages within a technical environment

• Able to complete installation/repairs of analytical instrument specially OES instruments (Stationary and Portable).

• Able to work in direct service, distributor and channel management environment.

• Able to conduct demonstrations at customer sites.

• Strong application knowledge of OES in foundry / steel / automotive commercial testing laboratory.

• Knowledge in XRF service would be considered as additional advantage point

2) Financial

• Understands the key factors which influence the performance of own area of the business. Evaluates activities and decisions from a commercial perspective, achieving short-term financial efficiency and longer-term business objectives.

• Understands the relevant market dynamics, economical factors influencing business scenario

Personal Attributes: Customer focused and open-minded

Experience:

• 5+ years working experience in the scientific instrumentation industry with service experience in OES Instruments.

Qualification:

Minimum 3-year technical degree/diploma in mechanical, electrical or related discipline

Apply Now!