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Senior Parts Supervisor

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Location: Perth, Western Australia, Australia
Job ID: YMGNH_1657867938
Date Posted: Aug 14, 2022
Segment: Construction Machinery
Business Unit: Hitachi Construction Machinery
Company Name: Hitachi Construction Machinery (Australia) Pty Ltd
Profession (Job Category): General Management
Job Type (Experience Level): Experienced
Job Schedule: Full-Time

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About Us

Hitachi Construction Machinery (Australia) Pty Ltd is a leading manufacturer of construction and mining equipment. At the heart of our machines, our talented and dedicated employees are committed to providing industry-leading after sales service and reliable solutions. We are dedicated to supporting our people, rewarding successes and helping individuals grow. We offer a career path with the future in mind, providing training and development opportunities to help us achieve quality standards. We inspire a safe and healthy working environment through our safety and wellness campaigns so that we can all 'See You Tomorrow'.

Come and discover the opportunity to join the team at Hitachi. We are here for the long haul.

Our Culture

A career at Hitachi provides the opportunity for you to make a difference. You will be a part of a global OEM renown for inspiring innovation, technology and a sustainable future.

Our vision, mission and values is to provide quality in everything we do, with the goal of total customer satisfaction. Guided by our leadership principles, we value our people through open communication and feedback so that you can contribute purposefully towards Hitachi's continued success.

We proudly partner with key charities who make significant positive impacts in paediatric health, indigenous education, mental health and cancer research. Additionally, Hitachi commits to protecting our environment through local initiatives which contribute towards global sustainability goals, ensuring that we leave the world a better place.

About the Opportunity

With strong growth in our parts divisions, our Perth branch is seeking a motivated and experienced individual to join the team as a Senior Parts Supervisor. In this role, you will bring the Hitachi brand, values, strategy and customer service promise to life through industry leading service and excellent leadership skills.

Reporting to the Parts Manager, you will:

  • Support the Parts & Service Manager in quality monitoring and performance management, providing leadership, mentoring and guidance to the team
  • Manage the day to day operation of the supply of quality parts to both external customers and internal stakeholders in a timely manner, maintaining a high level of service delivery whilst achieving and exceeding sales targets
  • Sourcing parts as required and distribution of parts to customers by preferred method.
  • Liaise with freight companies to follow up freight shortages and process claims for damaged or missing freight.
  • Build and develop long lasting relationships with customers and staff
  • Interpreting, identifying and supplying parts to meet customer requirements whiles maintaining suitable stock levels of critical parts
  • Working to and exceeding departmental sales targets by identifying additional sales opportunities
  • Apply continuous improvement opportunities within your area of responsibility

To be successful you will:

  • Ensure the HCA Safety Culture is embraced, displayed and driven from within - safety takes priority over everything else
  • Have a proactive response to problem resolution and delivering on customer expectations
  • Display resilience, professionalism and enthusiasm to motivate the team to achieve desired business outcomes
  • Maintain strong business relationships with external customers and internal stakeholders
  • Have intermediate to advanced computer skills, experience with Microsoft Dynamics would be advantageous in this role
  • Have an understanding and experience with earthmoving / construction equipment or related industry

About the Offer - What's In It for you?

  • Permanent Full Time Position in a leading OEM with long term job security
  • Competitive pay rate + potential overtime + company biannual bonuses! $$$
  • Exclusive staff discount on a range of goods and services
  • OEM training and opportunities for upskilling with access to the latest technologies
  • Supportive mentors who value your input in finding new and improved ways to achieving success
  • Be a part of a leading OEM which genuinely values and ensures everyone is happy and safe at work!

At Hitachi, we value our people and work towards providing guidance on your career path towards a rewarding and successful experience. We are proud to be an Equal Opportunity Employer who recruits based on merit and capabilities. We encourage and support a diverse talent pool of skill, ethnicity and gender, to create a wide culture of shared values and enriched experiences in our business

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