Master Data Management Analyst

Job Overview:
Located in Kuala Lumpur and reporting to the Master Data Management (MDM) team, you will be a strategy implementer and contributor to the Master Data Management Program for the company. The MDM Analyst will be responsible for managing master data and will be required to learn, understand and work within all company applications that provides data. This role will be focused on optimizing and analyzing available data from multiple sources including but not limited to the Customer Relationship Management (CRM), ERP, and data enrichment tools. The MDM Analyst will act as the first point of contact for all business systems analytics and drive user adoption for all systems.

The ideal candidate must be process-oriented, pays close attention to details, have analytical thinking skills and comfortable within the technical realm, capable of surfacing related data across multiple systems, and presenting strategy recommendations to MDM team members and Manager. The right candidate is highly collaborative and enjoys working with cross-functional teams. They also work with a high level of personal accountability and are always seeking new master data solutions to support the company's overall growth objectives.

Job Functions

• Manage Customer/Partner and Product master data and related data, perform data quality analysis, drive, and assist with data cleaning up initiatives. Utilize case management tools to maintain a consistent and accurate master data across all systems.
• Follow current processes as well as suggest new or updated processes and system features
• Provide Global (EMEA, APAC and Americas) support to Hitachi Vantara internal users and partners within the set Service Level Agreement (SLA)
• Understand the data (data profiling), take steps to correct problems (data quality), automate the discrepancy resolution resulting from merging data from multiple sources (data integration), and add value to the data (data augmentation).
• Learn, own, and assist in various areas of responsibility, initiate, manage, and participate in projects related to improving the quality of MDM's functional areas and implementing Hitachi Vantara business changes.
• Work with data stakeholders, IT, and compliance team to ensure adherence to data security and global compliance practices.
• Provide analysis and detailed management reports on activities, progress, and issues of the program to the Manager. Manage the issues and work with the relevant teams to resolve them
• Develop, enforce and audit quality assurance procedures and processes to ensure data integrity, identify systems errors in a timely manner, and communicate to appropriate stakeholders.
• Identify and correct data errors made by system users
• Educate Hitachi Vantara users and Hitachi Vantara Partners on the system and process related to master data.
• Provide IT with system enhancement requirements

Qualifications

• A minimum of a Bachelor's Degree in IT/Science/Computing/Engineering/Business Information Systems or equivalent education.
• Minimum 3-5 years relevant experience preferably in IT / CRM, familiar with EDP environment and customer support environment. Experience in managing day-to-day requests via ticketing/case management system with a focus on master data management and data analytics.
• Experience in Oracle Financials, Salesforce.com and Case Management applications would be an advantage.
• Possesses knowledge of internal sales, marketing and business operations processes
• Proficiency in Microsoft Office suites such PowerPoint, Outlook, Word and Excel functions such as filters, VLOOKUP, pivot table, and concatenate
• Understanding of sales support tools. Experience in Oracle Financials, Salesforce.com and Case Management applications would be an advantage.
• Interested in working with data in various applications and ensuring data consistencies and accuracies.
• Ability to prioritize workload and be flexible - able to adapt plans and react to change.
• Attentive to detail with Excellent organizational skills, high degree of deadline data-driven productivity, commitment and follow-through
• Resourceful and independent with sound problem-solving and troubleshooting skills
• Exceptional English written and verbal communication skills
• Possess good interpersonal skills

We are an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.