IT Service Coordinator

Job Title - IT Service Coordinator

Meet our Team
IT Service Management Team works closely with all IT Teams to understand and solve the issues faced by our Customers. We collaborate as a Team and cross-functionally to ensure the success of our Users; success that is celebrated and shared. We are responsible for IT processes thanks to which the work of other IT Teams is easier and more structured.

What you'll be doing
As an IT Service Coordinator, you will be working closely with the IT Process Owners for Incident, Change, Request, Knowledge and Problem management. You will be responsible for the day-to-day operations of the practices assigned to you. This may require the analysis and chasing of aged incidents, managing problematic incidents, participating in internal projects, reporting in ServiceNow. Additionally, you will be responsible for ad-hoc tasks like chairing SWAT calls, processing Change requests and providing assistance to local Teams in terms of process awareness.

The role will require you to work both as an individual contributor and as a highly collaborative team player. As an IT Service Coordinator, you will have a chance to work closely with all IT Teams in Hitachi Vantara. Moreover, you will have an opportunity to come forward with your ideas and initiate projects aiming at implementing them. The role will also require broad technical knowledge of the Hitachi Vantara environment and creating and maintaining good relationships with multiple stakeholders from various technical and management levels.

What you bring to the team
• Strong knowledge ITIL practices like: Incident, Change, Problem and Request Management,
• Good working knowledge of ServiceNow (including reporting module),
• The aptitude to identify key players and build relationships with them ensuring their cooperation required to fulfil your tasks
• Strong ability to carry out assigned tasks independently with little supervision

Our Company
Hitachi Vantara is part of the Global Hitachi family. We balance innovation with an open, friendly culture and the backing of a long-established parent company, known for its ethical reputation. We guide customers from what's now to what's next by unlocking the value of their data and applications to solve their digital challenges, achieving outcomes that benefit both business and society.

Our people are our biggest asset, they drive our innovation advantage and we strive to offer a flexible and collaborative workplace where they can thrive. Diversity of thought is welcomed and our employee base is represented by several active Employee Resource Group communities. We offer industry leading benefits packages (flexible working, generous pension and private healthcare) and promote a creative and inclusive culture. If driving real change gives you a sense of pride and you are passionate about powering social good, we'd love to hear from you.

Our Values
Research tells us that some applicants, especially those from underrepresented groups, can be put off from applying for roles if they need flexibility or feel they don't meet all of the set criteria. We strive to create an inclusive environment for all and are open to considering home working, compressed/flexible hours. Get in touch with us to explore how we might be able to accommodate your specific needs.
We are proud to say we are an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. With Japanese roots going back over 100 years, our culture is founded on the values of our parent company expressed as the Hitachi Spirit:
Wa - Harmony, Trust, Respect
Makoto - Sincerity, Fairness, Honesty, Integrity
Kaitakusha-Seishin - Pioneering Spirit, Challenge