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ServiceNow Developer

Location: Mexico City Mexico
Job ID: 1020612HV
Date Posted: Jul 28, 2022
Segment: IT
Business Unit: Hitachi Vantara
Company Name: Hitachi Vantara Corporation
Profession (Job Category): IT, Telecom & Internet

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Job Overview

The ServiceNow ITOM engineer will gather requirements and implement the service mapping for key services at Hitachi Vantara. He/She will also be responsible in creating/maintaining the Service Mapping to ensure its ongoing health through routine health checks as it relates to Service Mapping and all CMDB discovery related functions (troubleshooting, creating & maintaining discovery schedules, pattern remediation).

Hitachi Vantara is looking for a Junior ServiceNow developer that has 2 to 4 years of hands on ServiceNow experience. This developer will be part of the platform team and will actively participate in regular maintenance and enhancements to the platform and critical projects. The ideal candidate will have experience in the areas of ITSM, ITBM, HRSD and various other applications on ServiceNow. This candidate must possess technical knowledge on ServiceNow.

What you will be doing:

• Enhancements to ServiceNow platform
• Coordinate with stakeholders
• Develop gathered requirements based on ServiceNow best practices
• Support ServiceNow platform to resolve incidents to teams' queue
• Perform other duties as required
• Reporting on ServiceNow

Primary Qualifications:
• 2 to 4 years of experience as ServiceNow developer
• ServiceNow development including ITSM, ITBM and HRSD modules.

What you will bring to the team:

• Good experience of functional knowledge and implementation experience of IT Service Management (ITSM) Tools and ITIL Processes/Functions
• Strong communication skills
• Knowledge of JavaScript to create Business Rules, Client Scripts, UI Policies and UI Actions, create various workflows
• Knowledge of Web Services (XML, HTML, Web Services, REST etc.)
• Knowledge of ServiceNow workflow configuration
• Should have good understanding about domain separation

Below skills will be preferable:

• ITIL certified
• ServiceNow Developer Certification

Our Values

We strive to create an inclusive environment for all and are open to considering home working, compressed/flexible hours and flexible arrangements. Get in touch with us to explore how we might be able to accommodate your specific needs.

We are proud to say we are an equal opportunity employer and welcome all applicants for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. With Japanese roots going back over 100 years, our culture is founded on the values of our parent company expressed as the Hitachi Spirit:

Wa - Harmony, Trust, Respect

Makoto - Sincerity, Fairness, Honesty, Integrity

Kaitakusha-Seishin - Pioneering Spirit, Challenge
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