Parts Supervisor - Revesby

About Us

Hitachi Construction Machinery (Australia) Pty Ltd is a leading manufacturer of construction and mining equipment. At the heart of our machines, our talented and dedicated employees are committed to providing industry-leading after sales service and reliable solutions. We are dedicated to supporting our people, rewarding successes and helping individuals grow. We offer a career path with the future in mind, providing training and development opportunities to help us achieve quality standards. We inspire a safe and healthy working environment through our safety and wellness campaigns so that we can all 'See You Tomorrow'.

The Opportunity:

An excellent opportunity has become available for an experienced Parts Supervisor to join our team at our Revesby Branch. Join a global OEM that genuinely cares for its staff & customers. Reporting to the Customer Support Manager, the role will see you coordinate the parts supply chain and related activities for the Revesby branch operation. Where required, provide support for the Service and Administration departments with regard to the day to day running of the Revesby Branch operation.

We are looking for someone who understands the complexities around the supply of parts to retail customers and internal service departments and:

• Demonstrate through leadership a commitment to safety and ensure all service work is completed in line with all WHS legislation
• Manage end-to-end parts sales activities including the co-ordination of parts sales and stores function to ensure stock is expedited in a timely and efficient manner
• Respond to customer enquiries seeking parts assistance and work with parts interpreters and the customer to ensure enquiries are actioned in a timely manner
• Provide ongoing communication to all customers and ensure the best quality service is received
• Manage the parts dept KPIs incl review of daily sales targets, open sales orders, back orders and oversee daily MRP in line with the company targets
• Daily approval and management of employee timesheets
• Liaise with Branch Admin, Service Admin, Parts and CSR staff to ensure performance and work satisfaction is maintained

Your knowledge, skills and Abilities:

• Safety Conscious - A strong, developed awareness and commitment to personal and peer health and safety.
• Experience & Skillset - Demonstrated knowledge and previous experience in a Parts environment
• Industry Knowledge: A developed mechanical understanding of the Construction and Mining field would be highly regarded, but is not essential.
• Warehousing & Logistics Coordination: With confident computer literacy skills; a High Risk Forklift License would also be beneficial.
• Analytical thinking - Ability to navigate any issues in supply and demand whilst identifying continuous improvement and upselling opportunities.
• Autonomous productivity - A self-driven Initiative to plan work fronts efficiently and effectively to deliver Hitachi's Promise of Total Customer Satisfaction
• Experience in using Microsoft Dynamics & Microsoft office suite products

Benefits

• Permanent Full Time Position in a leading OEM with long term job security
• Competitive pay rate + fully maintained vehicle + laptop + phone + potential to earn company Bonuses paid twice yearly! $$$
• Exclusive staff discounts on a range of goods and services
• OEM training and opportunities for upskilling with access to the latest technologies
• Supportive mentors who value your input in finding new and improved ways to achieving success

At Hitachi, we value our people and work towards providing guidance on your career path towards a rewarding and successful experience. We are proud to be an Equal Opportunity Employer who recruits based on merit and capabilities. We encourage and support a diverse talent pool of skill, ethnicity and gender, to create a wide culture of shared values and enriched experiences in our business.