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Order Processing & Customer Service | Revesby

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Location: Revesby, New South Wales, Australia
Job ID: 6XKX7_1660284254
Date Posted: Sep 11, 2022
Segment: Construction Machinery
Business Unit: Hitachi Construction Machinery
Company Name: Hitachi Construction Machinery (Australia) Pty Ltd
Profession (Job Category): Administration & Facilities
Job Type (Experience Level): Experienced
Job Schedule: Full-Time

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About Us

Hitachi Construction Machinery (Australia) Pty Ltd is a leading manufacturer of construction and mining equipment. At the heart of our machines, our talented and dedicated employees are committed to providing industry-leading after sales service and reliable solutions. We are dedicated to supporting our people, rewarding successes and helping individuals grow. We offer a career path with the future in mind, providing training and development opportunities to help us achieve quality standards. We inspire a safe and healthy working environment through our safety and wellness campaigns so that we can all 'See You Tomorrow'.

Come and discover the opportunity to join the team at Hitachi. We are here for the long haul.

Our Culture

A career at Hitachi provides the opportunity for you to make a difference. You will be a part of a global OEM renown for inspiring innovation, technology and a sustainable future.

Our vision, mission and values is to provide quality in everything we do, with the goal of total customer satisfaction. Guided by our leadership principles, we value our people through open communication and feedback so that you can contribute purposefully towards Hitachi's continued success.

We proudly partner with key charities who make significant positive impacts in paediatric health, indigenous education, mental health and cancer research. Additionally, Hitachi commits to protecting our environment through local initiatives which contribute towards global sustainability goals, ensuring that we leave the world a better place.

The Opportunity

We are currently seeking a Customer Service Officer with extraordinary customer service skills to join our 24/7 Support Centre, working Monday to Friday. This role will involve responding to a high volume of inbound customer inquiries, mainly via email, web portals and phone. This position is fundamental in providing excellent customer service while at the same time delivering great outcomes for the business by processing customer inquiries and orders effectively and efficiently. This role is ideal for a driven individual that is detail focused and has the ability to think two steps ahead.

About the role:

  • Being the first point of contact for all inquiries including but not limited to; pricing, parts, availability of stock, order inquiries and much more
  • Entering all sales order information into our internal databases
  • Reviewing customer orders ensuring they are correct, applying a high level of attention to detail
  • Liaise with customers in relations to purchase orders
  • Providing sales quotes via email to any customers

You will possess the following key attributes:

  • Ability to work under pressure
  • Excellent time management skills and the ability to multitask and navigate between system and databases
  • Ability to communicate with a diverse range of stakeholders from various areas of our business, internally and externally
  • Self-motivation and initiative
  • Experienced working within a fast paced customer service environment with high volume order processing is not essential but advantageous

With a solid network of branches nationally we know that success comes from the partnership of our market-leading equipment and our quality people, and as such we strive to provide the best working environment possible.

Benefits

Work with a global leader and make a big difference in a company that stands in its own right. We are offering:

  • $$$ A rewarding pay rate + the opportunity to earn company biannual bonuses
  • Permanent Full Time Position in a leading OEM with long term job security
  • Full corporate uniform supplied
  • Continuous training and upskilling with real career development opportunities
  • Rewarding employee benefits on a range of goods and services with exclusive staff discounts
  • Supportive management who value your input in finding new and improved ways to achieving success
  • Be a part of a leading OEM that genuinely values its employees and ensures everyone is happy and safe at work!

Here at Hitachi, we believe that success comes from the partnership of our market-leading products and the quality of our people. We are an equal opportunity employer, do not discriminate and wholeheartedly value diversity at our company.

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