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Cash Collection Specialist with Italian (m/f/d)

Location: Kraków Poland
Job ID: R0011810
Date Posted: Sep 6, 2022
Segment: Others (Including Headquarters and R&D )
Business Unit: Hitachi Regional Headquarters
Company Name: Hitachi Europe GmbH (Germany)
Profession (Job Category): Finance
Job Type (Experience Level): Experienced
Job Schedule: Full time
Remote: No

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Description

About Hitachi Global Business Services (GBS)

Hitachi Finance Global Business Services was formulated to support Hitachi Group Companies grow, global expansion and portfolio optimization. Finance GBS is a strategic partner for transforming and delivering business operations by enabling global, social innovation and maximizing the value that powers One Hitachi. We provide the best employee and customer experience through agile and scalable solutions, enabling optimized enterprise processes and driving continuous improvements, excellence, and innovation.

About Hitachi Europe (HEU)

You will be dedicated to support the Hitachi Europe Ltd (HEU) which is a social innovation company with headquarters based in Maidenhead, England. The company’s European operations employ over 550 people to deliver services and solutions to customers in several key business areas. The company's portfolio includes digital media products, industrial components and equipment, European procurement and sourcing, research and design, information systems.


The Role

The purpose of this role is to ensure the timely collection of payments from customers and timely resolution of internal and external enquires. To achieve these objectives the Cash Collection Specialist will be in direct contact with customers and will need to maintain a professional and courteous manner. They will also be responsible for the provision of information such as customer statements and the Receivables Report to management. This role’s objective is to also be back up for Treasury team members (after appropriate training).

Responsibilities

  • Make pro-active courtesy calls to ensure impending payments are not being held up in Customer payment process and perform Collection email correspondence

  • Resolve queries (internal and external) in a timely and professional manner

  • Timely and accurately prepare and send reports to customers and finance stakeholders

  • Call customers to ensure rapid payment of overdue amounts

  • Act promptly to resolve any issues detected prior to payment due date

  • Prepare monthly collection dashboards and reports with comments for respective countries

  • Promote best practices to improve process efficiency

  • Maintain current knowledge in the areas of responsibility (e.g. attend ongoing educational programs)

  • Constantly communicate with Credit Team to agree any actions on overdue accounts

  • Calculate Bad Debt Reserve and perform Cash forecast monthly

Requirements

  • 1+ yr experience in Cash Collection process (interpreting data and Customer contact)

  • Fluent English & Italian

  • Knowledge of SAP Accounts Receivable will be an asset

  • Time management, professionalism, drive and resilience, building relationships, delivering quality service, feedback and learning

  • Attention to detail and numerical ability

  • Problem solving – query resolution related to a variety of issues is required on a regular basis

  • Excellent administrator – the role involves handling, processing and managing a large volume of documentation

  • Experience of working directly with multiple countries and cultures in a finance organization

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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