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Customer Support Representative - Townsville

Location: Townsville, Queensland, Australia
Job ID: 487KP_1661922056
Date Posted: Aug 31, 2022
Segment: Construction Machinery
Business Unit: Hitachi Construction Machinery
Company Name: Hitachi Construction Machinery (Australia) Pty Ltd
Profession (Job Category): Sales, Marketing & Product Management
Job Type (Experience Level): Experienced
Job Schedule: Full-Time

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About Us

Hitachi Construction Machinery (Australia) Pty Ltd is a leading manufacturer of construction and mining equipment. At the heart of our machines, our talented and dedicated employees are committed to providing industry-leading after sales service and reliable solutions. We are dedicated to supporting our people, rewarding successes and helping individuals grow. We offer a career path with the future in mind, providing training and development opportunities to help us achieve quality standards. We inspire a safe and healthy working environment through our safety and wellness campaigns so that we can all 'See You Tomorrow'.

Come and discover the opportunity to join the team at Hitachi. We are here for the long haul.

Our Culture

A career at Hitachi provides the opportunity for you to make a difference. You will be a part of a global OEM renown for inspiring innovation, technology and a sustainable future.

Our vision, mission and values is to provide quality in everything we do, with the goal of total customer satisfaction. Guided by our leadership principles, we value our people through open communication and feedback so that you can contribute purposefully towards Hitachi's continued success.

We proudly partner with key charities who make significant positive impacts in paediatric health, indigenous education, mental health and cancer research. Additionally, Hitachi commits to protecting our environment through local initiatives which contribute towards global sustainability goals, ensuring that we leave the world a better place.

The Opportunity

Supporting mining and construction customers based in North Queensland, we are looking for a Customer Support Representative to join our Townsville team. In this influential customer-facing role, you will be the first point of contact and the integral link for supporting our valued customers.

Working Monday to Friday, you will spend the majority of your time visiting customer sites (DIDO), providing holistic support for Hitachi mining and construction excavators, trucks and wheel loaders within your territory. Your knowledge of mining and construction equipment combined with your passion for providing exceptional customer service, will enable you to be successful in this role.

To be successful in this role you will:

  • Ensure the HCA Safety Culture is embraced, displayed and driven from within - safety takes priority over everything else
  • Have a proactive response to problem resolution and delivering on customer expectations
  • Have customer management experience with the ability to develop strong business relationships within a similar environment
  • Hold relevant Australian (or Australian recognised) mobile plant trade qualifications
  • Have experience providing holistic technical advice on electrical, hydraulic and mechanical components
  • Be committed to meeting deadlines through planning and execution of maintenance, working collaboratively with the customer and Hitachi Parts and Service Departments to meet and exceed expectations

Benefits

Work with a global leader and make a big difference in a company that stands in its own right. We are offering:

  • A rewarding salary + the opportunity to earn company biannual bonuses
  • Company vehicle provided
  • Permanent Full Time Position in a leading OEM with long term job security
  • Ongoing training and opportunities for upskilling with access to the latest technologies
  • Career progression opportunities based on merit
  • Supportive management who value your input in finding new and improved ways to achieving success
  • Be a part of a leading OEM that genuinely values its employees and ensures everyone is happy and safe at work!

At Hitachi, we value our people and work towards providing guidance on your career path towards a rewarding and successful experience. We are proud to be an Equal Opportunity Employer who recruits based on merit and capabilities. We encourage and support a diverse talent pool of skill, ethnicity and gender, to create a wide culture of shared values and enriched experiences in our business.

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