Sustaining Engineering / Customer Success (1020381)

The Company

Hitachi Vantara combines technology, intellectual property, and industry knowledge to deliver data-managing solutions that help enterprises improve their customers' experiences, develop new revenue streams, and lower the costs of business. Hitachi Vantara elevates your innovation advantage by combining IT, operational technology (OT) and domain expertise. Join our team and our employee-focused culture and help drive our customers' data to meaningful customer outcomes.

The Role

We are seeking a senior Site Reliability Engineer / Sustaining /Customer Success people to join a fast-paced, collaborative engineering team. In this role, you will be responsible working with our global support teams to ensure the success of our products and customers. You'll troubleshoot, become an expert in how our products operate, and be the first stop for customer escalations into Engineering.

Responsibilities

You need to have:

- Experience supporting cutting-edge enterprise class solutions

- A genuine passion for engineering high-quality solutions

- Advanced analysis and problem solving skills

- Excellent verbal and written communication skills

- Relevant formal education, including BSCS or MSCS

Primary Qualifications:

- Deep understanding of Engineering Processes

- Some structured programming knowledge in any programming language

- Strong teamwork, work ethic, and initiative to learn

- Experience in one or more scripting languages

- 6-10 years of hands-on contribution in Sustaining Engineering or related field

- Outstanding interpersonal and communication skills

- Ability to convey complex technical information in a clear and concise manner

- Tech savvy, detail oriented, and highly driven

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.