Customer Support Representative

About Us

Hitachi Construction Machinery (Australia) Pty Ltd is a leading manufacturer of construction and mining equipment. At the heart of our machines, our talented and dedicated employees are committed to providing industry-leading after sales service and reliable solutions. We are dedicated to supporting our people, rewarding successes and helping individuals grow. We offer a career path with the future in mind, providing training and development opportunities to help us achieve quality standards. We inspire a safe and healthy working environment through our safety and wellness campaigns so that we can all 'See You Tomorrow'.

Come and discover the opportunity to join the team at Hitachi. We are here for the long haul.

Our Culture

A career at Hitachi provides the opportunity for you to make a difference. You will be a part of a global OEM renown for inspiring innovation, technology and a sustainable future.

Our vision, mission and values is to provide quality in everything we do, with the goal of total customer satisfaction. Guided by our leadership principles, we value our people through open communication and feedback so that you can contribute purposefully towards Hitachi's continued success.

We proudly partner with key charities who make significant positive impacts in paediatric health, indigenous education, mental health and cancer research. Additionally, Hitachi commits to protecting our environment through local initiatives which contribute towards global sustainability goals, ensuring that we leave the world a better place.

About the Opportunity

We currently have an exciting opportunity for a Customer Support Representative to join our Tom Price team. This position is based upon an 8/6 roster however a 4/3 roster will be required from time to time depending on site and panel alignment.

If you consider yourself to be a personable professional with a real passion for providing genuine customer service and successful project delivery then this is the perfect role for you!

Moving between client sites you will be the first point of contact for our company, trusted to be the integral link for supporting globally renowned major accounts and valued customers as well as providing additional support when required.

As a brand ambassador, you will enjoy being personally connected to promoting Hitachi's service and parts components to deliver total customer satisfaction and ensuring a high degree of service and support is maintained.

Above all else, your personality and charismatic character will be what sets you apart from the rest when dealing with internal and external stakeholders to deliver customer success stories.

About you - if you consider yourself to have the following, then we want to hear from you!

• Safety Commitment - Proactive awareness and total commitment to Hitachi's number one priority - always exercising a high standard of precaution and duty of care to yourself and for others around you
• Technical Knowledge - Trusted to provide holistic technical advice on hydraulics and mechanical components for Hitachi's excavator fleet
• Project Coordination - Committed to meeting deadlines through planning and execution of shutdowns, working collaboratively with the Service Department to meet and exceed customer expectations
• Trade Qualified - Minimum Certificate III in Mechanical Engineering or related heavy diesel qualifications
• Leadership - Positively enabling the partnership by actively chasing improvement opportunities and timely resolution of queries
• Personable and Professional Communication Skills - Communication and self-organization will be your strength as you plan and prepare relevant documentation related to machine performance, customer products, workmanship, warranty and diagnostic information

Benefits

We are offering:

• Permanent Full Time Position in a leading OEM with long term job security
• Competitive pay rate + potential overtime + company biannual bonuses! $$$
• Exclusive staff discount on a range of goods and services
• OEM training and opportunities for upskilling with access to the latest technologies
• Supportive mentors who value your input in finding new and improved ways to achieving success
• Be a part of a leading OEM which genuinely values and ensures everyone is happy and safe at work!

At Hitachi, we value our people and work towards providing guidance on your career path towards a rewarding and successful experience. We are proud to be an Equal Opportunity Employer who recruits based on merit and capabilities. We encourage and support a diverse talent pool of skill, ethnicity and gender, to create a wide culture of shared values and enriched experiences in our business.