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Desktop Engineer

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Job ID: JRA22012
Date Posted: Oct 14, 2022
Segment: Industry
Business Unit: Hitachi Industry & Distribution
Company Name: JR Automation
Profession (Job Category): IT, Telecom & Internet
Job Type (Experience Level): Experienced
Job Schedule: Full-Time
Remote: No

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The Desktop Engineer is a core team member, supporting all JR Automation desktop systems. Responsibilities include configuration, implementation, and maintenance of all corporate desktop and related infrastructure.

Internal Applicants: employees from all JR Automation business units are encouraged to apply

External Applicants: This position is located in Holland, MI or Metro Detroit and is a hybrid model with expectations of being onsite 2-3 days per week.

What You’ll Do:

  • SCCM environment management:
    • OSD and related troubleshooting 
    • Software packaging and automation heavily utilizing PowerShell 
    • Driver package management 
    • Managing client hardware specifications 
    • Infrastructure management, including distribution points, management points, cloud management gateways, SQL servers, and WSUS servers. 
    • Windows patch management and deployment 
    • Device co-management with Intune 
    • SQL reports for business data requests 
    • Troubleshooting and maintaining the environment 
    • Windows Operating System environment management, including version upgrades 
    • Windows Defender configurations and deployments 
  • Intune MDM for Android/iOS for personal and corporate devices 
  • Azure resource and services management 
  • Group Policy Management 
  • Ability to develop and manage standard practices for software deployments for over 2,000+ clients 
  • Strong troubleshooting skills in areas of client endpoints and ability to act as tier 3 support 
  • Understanding of OSI Model  
  • DNS, DHCP, Active Directory Management, and Windows Server understanding 
  • Client Privilege Management including utilizing BeyondTrust Privilege Management 
  • Experience planning, researching, and developing desktop policies, standards and
  • Scripting experience including Powershell, batch, etc
  • Dashboard experience preferred - I.e. PowerBI, SCOM, etc
  • Due to the critical nature of this position, you will be expected to be available 24x7 days a week in the event of a significant issue or critical downtime.

*This position may require travel around West Michigan and occasional travel out of the local service area

Note:  This list of responsibilities is by no means inclusive; however, it is intended to be a guideline for activities.

What You’ll Bring:

  • Bachelor’s Degree in Information Technology or equivalent field. Consideration will be given for an associate degree in Information Technology with additional certifications and / or experience.
  • 4+ years of managing a global desktop environment
  • Understanding of ITIL principles 
  • Strong project management skills 
  • Familiarity with change processes 
  • Team oriented skills and attention to detail

Company Details:

At JR Automation, A Hitachi Group Company, our talented teams leverage the latest technologies, innovative thinking, and decades of experience to provide our global customers with world-class automation equipment.  We transform processes & optimize operations with the solutions we design, build, program & deploy for nearly every industry.  Our people are the heart of our operations, and we believe unique skills and capabilities enable us to grow, collaborate and evolve.   

Join our team of 2,200+ at one of the 27 facilities around the globe.  We offer competitive pay, great benefits, apprenticeship programs, tuition reimbursement and training opportunities to develop your skills.      

Come Think. Solve. Create. With Us! 

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