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WA Service Coordinator

Location: Naval Base, Western Australia, Australia
Job ID: R0011882
Date Posted: Oct 7, 2022
Segment: Construction Machinery
Business Unit: Hitachi Construction Machinery
Company Name: H-E Parts International Crushing Solutions Pty Ltd
Profession (Job Category): Production & Skilled Trades
Job Type (Experience Level): Management
Job Schedule: Full time
Remote: No

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H-E Parts International Crushing Solutions Pty Ltd is a major supplier of crushing and equipment, spare parts and wear products, remanufactured components, and consumables to the global mining, quarrying and heavy construction industries throughout Australia, Asia, Africa, and the Middle East.  A subsidiary of the H-E Parts International Group and part of Hitachi Construction Machinery Co. Ltd, we have branches in WA, Queensland, and NSW.

We are seeking applications for the position of WA Service Coordinator to join our Site Service’s team based at our Naval Base Office.

The position will report directly through to the WA Production & Service Manager and will provide operational and technical oversight to the Site Service’s team and will be responsible to carry out business development activities in collaboration with the WA Sales Department, existing and potential clients.

Key responsibilities:

  • Coordinate the Site Service team throughout each shutdown cycle from provision of budget estimate to submission of client reports.
  • Ensure sufficient manpower and resource levels are in place.
  • Be the primary contact for the service team and work with our existing and potential clients and Sales and Engineering teams to identify areas of improvement / potential service opportunities.
  • Develop and propose optimized client management strategies to generate ongoing service/sales revenue.
  • Coordinate and oversee a regular maintenance, calibration, cleaning and replacement program for all departmental tooling and equipment
  • Provide mentoring and feedback to all site personnel, ensuring they remain engaged and are making a safe and positive contribution to the service division.
  • Proactively manage field time to maintain shutdown currency and site stakeholder relationships.

What you will bring to the role:

  • Trade qualification – Mechanical Fitter / Boilermaker
  • Minimum of 5 years specific crushing experience
  • Minimum of 2 years’ experience as a Supervisor/Project Manager in a service environment preferably with mineral processing equipment.
  • Ability to regularly travel to customer sites as required.
  • Proven people management skills and can effectively communicate at all levels of the organization.
  • Intermediate levels of computer literacy experience PRONTO highly regarded
  • Excellent communication and interpersonal skills.
  • Demonstrated commitment to safety and safety concepts
  • Be a self-starter and be able to work unsupervised

What’s on offer to you:

  • Suit someone who lives south of the river, close to our Naval Base location.
  • Mobile, laptop, corporate clothing and PPE supplied.
  • Regular morning teas, staff sundowners, and social events for staff and families.
  • A growing list of employee benefits offering as a Hitachi owned company.
  • Easy access to online self-development courses and access to global mentors to assist your career development.

We must be doing something right when the average length of service is 4 years. 15% of our employees have been with the company for 10 years or more!

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