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Parts Interpreter / Customer Support Representative - Dandenong

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Location: Dandenong, Victoria, Australia
Job ID: QH7AX_1663215924
Date Posted: Oct 15, 2022
Segment: Construction Machinery
Business Unit: Hitachi Construction Machinery
Company Name: Hitachi Construction Machinery (Australia) Pty Ltd
Profession (Job Category): Administration & Facilities
Job Type (Experience Level): Experienced
Job Schedule: Full-Time

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About Us

Hitachi Construction Machinery (Australia) Pty Ltd is a leading manufacturer of construction and mining equipment. At the heart of our machines, our talented and dedicated employees are committed to providing industry-leading after sales service and reliable solutions. We are dedicated to supporting our people, rewarding successes and helping individuals grow. We offer a career path with the future in mind, providing training and development opportunities to help us achieve quality standards. We inspire a safe and healthy working environment through our safety and wellness campaigns so that we can all 'See You Tomorrow'.

Come and discover the opportunity to join the team at Hitachi. We are here for the long haul.

About the Opportunity

With strong growth in our parts divisions, our Dandenong branch has an excellent opportunity for a motivated and experienced individual to join the Internal Parts Sales team. In this role, you will;

  • Being the primary point of contact for workshop orders relating to spare parts; pricing, parts, availability of stock, order enquires, procurement of stock and back order parts
  • External customer sales when required including counter and phone sales
  • Using electronic parts diagram or parts catalogue to identify and source parts for customers
  • Reviewing customer orders ensuring they are correct, applying a high level of attention to details
  • Assist the Managers with Sales related enquiries

If you have a genuine desire to develop and maintain positive relationships with customers then this is the role for you! You will be well supported and working with our Parts & Service team to ensure the successful delivery of promised deadlines and OEM product lines.

About You - If you consider yourself to have the following, then we want to hear from you!

  • Safety Focused - Proactive awareness and total assurance of Hitachi's number one priority - always exercising a high standard of precaution and duty of care to yourself and for others around you.
  • Customer Focused - Connected and committed to understanding customer needs and striving to strengthen relationships
  • Parts Sales Experience - demonstrated success in the construction or earthmoving industry is ideal with confident use of CRM and Microsoft Office in previous roles held
  • Excellent Communication - Ability to communicate with a diverse range of stakeholders from various areas of our business, internally and externally
  • Drive and Influence - ability to work efficiently and effectively to deliver quality outcomes to customers
  • Personable and professional- above all else, your personality and charismatic character will be what sets you apart from the rest when dealing with internal and external stakeholders to deliver customer success stories
  • Drivers licence - a drivers licence is essential to this role

About the Offer - What's In It for you?

  • A rewarding Base Salary + Super + Company Biannual Bonus
  • Rewarding employee benefits including company biannual bonuses and exclusive staff in-house discounts
  • Supportive management and a friendly, goal orientated team culture
  • Continuous training and upskilling with access to the latest technologies
  • Be a part of a leading OEM which genuinely values and ensures everyone is happy and safe at work!

Here at Hitachi, we believe that success comes from the partnership of our world class products and the quality of our people. The position advertised above would suit someone who is eager and enthusiastic in achieving success. We are an equal opportunity employer, do not discriminate on any basis and whole-heartedly value diversity at our company.

This position would suit someone who is dedicated to quality service delivery and is professional and proactive in finding solutions for improved service levels.

If this sounds like the perfect role for you, then please click APPLY NOW and submit your resume for consideration.

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