Global Quality Customer Engineer for Stellantis

Description

Key Accountabilities & Key Activities

Customer's Project Development

• Ensure that applicable customer's requirements (CSRs and Quality targets) are well understood and applied all along Project phases
• Ensure that lessons learned of serious complaints are properly applied
• Ensure that project risk is at an acceptable level through all the phases of the project
• Assure an effective negotiation with the customer on specification gaps
• Monitor the Quality Gate assessment reports
• Perform manufacturing line audits for projects or products at risk
• Ensure serial modifications (CHM) are properly managed according to customer requirements

Customer Quality performance

• Monitor global customers performance, alerts and initiate action plan in case of deviation
• Support the plants for Quality complaints handling and Customer's audits when necessary
• Negotiate Warranty Quality Costs to minimize their impact on BRBU profitability
• Ensure Quality Customer Specific Requirements application

Customer claims management

• Ensure efficient escalation and follow up of potential serious complaints, support the problem solving team until 8D fully completed
• Follow up PRC (Parts Return Center) activities on providing necessary information
• Ensure Lessons Learned sharing of serious complaints within BRBU organization

Key Professional Competencies

• Mechanical engineering background
• Knowledge of foundation products and systems & manufacturing processes
• Project Management linked with Quality (APQP)
• Negotiation skills
• International & Intercultural Management skills
• English spoken. Other languages appreciated

Key PersonalCompetencies

• Ownership & Leadership & Accountability
• Implementation & Results Orientation
• Relationship Building
• Analytical & Problem Solving
• Communication & Presentation