Job ID: R0012064
Date Posted: Oct 27, 2023
Business Unit: Hitachi Astemo
Company Name: HITACHI ASTEMO AMERICAS, INC.
Profession (Job Category): Administration & Facilities
Job Type (Experience Level): Experienced
Job Schedule: Full time
This is the entry level job for you if you enjoy the following.Learning something new every day. Building long lasting relationships. Getting technical and operating new systems and interfaces. Working as a team to find appropriate business solutions. Getting your foot in the door to work for a world renown company with unlimited possibilities
The Customer Liaison position serves as a focal point for customer problems, questions, or concerns. Liaises between the customer and with the appropriate company Team members to provide timely and accurate answers for the customers. Assists customers with paperwork, submits required information and documents to them, and explains company processes. Creates a rapport with customers, makes them feel comfortable, and updates them on issues pertinent to them. This position is currently a hybrid position based in Harrodsburg, KY. (going into HK office for 2 days minimum out of the week and working 3 days remotely from home). Please note that working remotely is a privilege and may be taken away when company structure changes in the future or due to poor performance. You will be trained to become a master of our Hitachi Astemo system interfaces and processes. Once trained you will be given a set of OES accounts to manage and build long-lasting relationships. You will be responsible for complete account management which would include but not limited to; communication via email platform, receive, process, and confirm customer orders, inventory management, shipment scheduling, system setup and maintenance, EDI support, attending customer calls/meetings, resolving customer complaints and processing customer returns, submitting disputes through customers’ portal. Other duties as assigned.
Education: Must possess a High School Diploma. Bachelor’s degree is preferred.
Experience: 3 -5 years prior related experience, preferably in an automotive industry setting
Ability to communicate and represent Hitachi in a professional manner with customers via telephone, email, and in person.
Additionally, the ability to work independently with minimal direction is required as are strong verbal and written communication skills.
Supervisory Responsibilities: N/A
Physical Demands: Required to sit or stand for long periods of time. The employee may occasionally lift and/or move up to 25 pounds. Ability to work flexible hours based on need (communication with other facilities outside the US may be required).
Travel: Domestic travel may be required as needed to customer sites on occasion.
Work Environment: Working in an office environment, with exposure to customer site locations; as well as manufacturing and warehouse locations. Since we only hire the best and want to maintain a safe and pleasant work environment for all, final candidates are subject to drug screen and background checks. Hitachi is an Equal Opportunity Employer (M/F/D/V).
Equal Opportunity Employer (EOE)-Females/Minorities/Protected Veterans/Individuals with Disabilities
If you need a reasonable accommodation to apply for a job at Hitachi, please send the nature of request and contact information to [email protected]. Queries other than accommodation requests will not be responded to.