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Operation & Maintenance Director

Location: Honolulu, Hawaii, United States
Job ID: R0012665
Date Posted: Mar 2, 2023
Segment: Energy
Business Unit: Hitachi Rail
Company Name: Hitachi Rail Honolulu JV
Profession (Job Category): Other
Job Type (Experience Level): Executive
Job Schedule: Full time
Remote: No

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Hitachi Rail is looking for an enthusiastic self-motivated Operation & Maintenance Director who thrives in a fast-paced environment. The successful candidate is comfortable performing a wide range test and commissioning related tasks. The position is based in Honolulu, HI.

Who We Are

Hitachi Rail is a fully integrated, global provider of rail solutions across rolling stock, signaling, service & maintenance, digital technology and turnkey. With a presence in 38 countries across three continents and over 13,000 employees, our mission is to contribute to society through the continuous development of superior rail transport solutions.

Duties and Responsibilities

  • To lead the mobilization, technical training and deployment of the  O&M  team prior to the launch of revenue services;
  • Lead and develop a safety culture within the O&M organization
  • Responsible and accountable for delivering the service to the customers and achieving business objectives and performance targets;
  • Maintain and develops strong relationships with the Client to report progress, resolve delays and issues;
  • Manage the O&M departments to ensure that all deliverables are on time and within budget;
  • Managing safety, regulatory, reputation and security risks associated with incidents and/or failures of service delivery;
  • Assesses preparedness of the organization to handle major incidents and emergencies and acting as principal focal point during a crisis or emergency;
  • Continuously develop and direct the O&M team in failure management and response;
  • To ensure that the operations & maintenance team are focused on continuous improvement and that feedback from passenger surveys are implemented to meet or exceed Customer Service standards;
  • To manage stakeholder relationships with the labor organizations and emergency services departments (Unions//Police/Fire /FTA etc.) to secure the necessary support for efficient operation of the metro;
  • Ensure the continuous development of O&M teams competence, skills and training;
  • To develop, agree and manage a robust strategy and annual plans for the contract/s to meet the contractual requirements and business targets.
  • To conduct regular reviews of plans, monitoring and taking action to ensure business targets are met, including submitting accurate and timely reports.
  • To ensure effective financial management is in place to achieve turnover, profit and cash targets, and to meet corporate and legal requirements;
  • To lead customer service excellence and a continuous improvement culture;
  • To develop an excellent relationship with the contract/s customer/s, to anticipate future needs and continue to deliver growth and margin for O&M Honolulu project; and value for money for the customer.
  • To provide leadership to the business such that employees understand their role and are motivated to achieve their objectives;
  • To ensure that a best practice framework is in place for the delivery of the contract(s) using processes, procedures and systems which are aligned with those of the company.
  • To reward the team, aligned to market rates, and recognize people for delivering great service, including nominating worthy candidates for appropriate recognition of commendations/awards.

Health, Safety and Environment

  • Be aware and adhere to requirements affecting your role in relation to: Health, Safety, Security and the Environment
  • Ensure that effective Health, Safety, Security and Environmental management is embedded into the delivery of all work in line with established policies, systems, plans, procedures and work instructions by following the training you have been provided with
  • Take care of your own health and safety and that of others that may be affected by your actions (including colleagues, our customers and communities in which we deliver services)
  • Report all incidents and accidents immediately through appropriate reporting channels and take action to isolate any hazards and risks
  • Exhibit your commitment to an excellent Health, Safety, Security and Environmental culture among team members, peers, subcontractors and third parties
  • Look for ways to conserve energy, water and resources and minimize the generation of waste both within the workplace


  • Promote and deliver effective teamwork within O&M organization and other Hitachi Rail BU’s
  • Ensure effective communication by email, telephone or in person
  • Share thoughts and ideas openly and take into account what others have to say.
  • Ensure appropriate handovers are in place between team members at end of shift to ensure continuity of service and delivery.
  • Ensure appropriate communication and required actions take place between O&M and D&B and Corporate Services and other Business Units

Operational Delivery and Customer Service

  • Ensure a culture of customer service excellence and continuous improvement is delivered across the O&M organization;
  • Submit any scheduled reports or documentation required to supervisors and the HNL Contract Board
  • Ensure that contractual and internal Key Performance Indicators and targets are met or exceed;
  • Be aware and adhere to all Hitachi Rail O&M BU and Corporate policy and procedures; and

Quality and Performance

  • Be aware and adhere to requirements affecting your role in relation to customer satisfaction and service delivery
  • Ensure that quality is embedded into the delivery of all work in line with established policies, systems, plans, procedures and work instructions by following the training you have been provided with
  • Be aware and adhere to the Quality Policy and all related procedures and instructions relating to your department.

Financial and Commercial

  • Manage budgeting process and financial reporting;
  • Ensure accurate accounts of all working hours are recorded and verified;
  • Manage payments, variations and other commercial items.

Knowledge, Skills and Experience


  • Thorough understanding of all aspects of operations, maintenance, safety and environmental related to driverless metro operations;
  • Deep understanding of the metro business environment;


  • Successful completion of relevant safety courses such as IOSH ‘Safety for Senior Executives’ or ‘Strategic Safety Management’ (or equivalent);
  • A respected leader and creative thinker, able to work closely and in partnership with both O&M BU and customer senior management to help ensure the future development and mutual success of both organizations;
  • Excellent people leadership skills. Must be skilled in communicating, cross cultural management, organizational culture development and motivating staff;
  • Politically incisive in communicating effectively with government agencies, board members, media/press, contractors and staff;
  • Highly motivated and flexibility to work in a time-sensitive environment to respond quickly and effectively to unanticipated high workloads, events and emergencies;
  • Excellent analytical reasoning ability and capable of making decisions on complex matters;
  • Ability to see problems as opportunities and to manage well under pressure;
  • Capacity to contribute to strategic business management issues;
  • Ability to influence senior management, establish and maintain collaborative partnerships;
  • Highly skilled influencer with excellent negotiation skills;
  • Detailed knowledge of Hitachi Rail Corporate Governance;
  • Ability to manage a defined budget, ensuring cost efficiency and value for money; and to forecast and prepare team budget plans and manage the implementation of spend against agreed objectives;
  • Exposure to and interpretation of the financial management of simple and complex organization;
  • Able to demonstrate the competence in the productive use of resources to achieve end result within stiff constraints.


  • Minimum of 15 years’ experience within public transport with at least 10 years’ experience at an executive management level in mass transit/rail operation and maintenance;
  • Excellent financial, commercial, business development and HR acumen to support the improvement of business performance;
  • Familiarity with FTA regulations and APTA standards;
  • Experience in O&M (or similar large-scale) Organization start-up preferably in a US territory;
  • Proven track record in the management of planning, operations, maintenance, design and construction and commercial & contractual matters;
  • Demonstrated ability in leading, managing and developing multi-cultural teams to implement large scale projects;
  • Experience of managing complex, safety orientated business organizations;
  • Comprehensive appreciation of health and safety legislation and contract requirements relating to railway operations;
  • Proven ability to set, monitor and achieve business objectives.


  • A Bachelor’s degree or extensive proven experience in a relevant engineering, transport planning, business administration or related discipline.
  • Master of Business Administration or equivalent is preferred.


Hitachi Rail employees enjoy a comprehensive benefits package including Competitive Pay, Medical, Dental and Vision Insurance, Short & Long Term Disability, Life & Accident Insurance, Flexible Spending Accounts, Savings Plan, and Paid Vacation.   We also offer a number of Work/Life Programs such as Flextime and a variety of Training and Development opportunities.

We thank all applicants for their interest; however, only those under consideration will be contacted. Join us at

It is our commitment at Hitachi Rail to create a diverse environment and we are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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Equal Opportunity Employer (EOE)-Females/Minorities/Protected Veterans/Individuals with Disabilities

If you need a reasonable accommodation to apply for a job at Hitachi, please send the nature of request and contact information to [email protected]

Queries other than accommodation requests will not be responded to.

Equal Opportunity Employer (EOE)-Females/Minorities/Protected Veterans/Individuals with Disabilities

If you need a reasonable accommodation to apply for a job at Hitachi, please send the nature of request and contact information to [email protected]

Queries other than accommodation requests will not be responded to.

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