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Senior Sales Administrator

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Location: Sunderland, POST-TWR, United Kingdom
Job ID: R0012728
Date Posted: Nov 21, 2022
Segment: Others (Including Headquarters and R&D )
Business Unit: Hitachi Regional Headquarters
Company Name: Hitachi Europe Ltd.
Profession (Job Category): Sales, Marketing & Product Management
Job Type (Experience Level): Experienced
Job Schedule: Full time
Remote: No

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For more than 55 years, Sullair has been on the leading edge of compressed air solutions. We were one of the first to execute rotary screw technology in our air compressors, and our machines are famous all over the world for their legendary durability.

Sullair was founded in Michigan City, Indiana in 1965, and has since expanded with a broad international network to serve customers in every corner of the globe. As of July 2017, Sullair became a Hitachi Group Company.


We are looking for the right individual to join our close-knit administration team in Sunderland. Working within the Sales team spread out across Europe, Middle East & Africa, you will be supporting them with duties such as pricing, lead time enquiries and order management. The role will consist of primarily handling all spare parts and complete product (compressors, dryers & filters) queries among other general administrative tasks. The right candidate will be able to work independently, show initiative and be a go getter. The right candidate should be robust, capable of handling a challenging and fast pace environment.


  • Reviewing orders for accuracy – checking pricing, availability of parts, billing & shipping address.

  • Order processing of spare parts and complete product orders using SAP ERP system

  • Configuring machines based on specifications provided by product specialists and distributors

  • Responding to pricing, lead time and general enquiries from existing and new customers

  • Liaising with various technical departments across multiple sites worldwide for assistance based on technical enquiries received from distributors

  • Notify customers on progress of orders and when ready to ship

  • Verifying documents package when orders are ready to ship

  • Investigating and resolving dispute resolutions (wrong part shipped, short shipment, damaged delivery)

  • Maintaining the ERP system up to date

Experience & Qualifications:

  • Excellent communicator & team player

  • Good IT skills required

  • Understanding/experience in international shipping

Our Values

  • We are proud to say we are an equal opportunity employer and are proud of Japanese heritage, with our values expressed through the Hitachi Spirit:

  • Wa – Harmony, Trust, Respect

  • Makoto – Sincerity, Fairness, Honesty, Integrity

  • Kaitakusha-Seishin – Pioneering Spirit, Challenge

Company Funded Benefits

  • Generous holiday entitlement - with the option to buy up to 8 days extra per year

  • A holiday banking scheme allowing you to bank untaken holiday to use another year

  • Group Personal Pension

  • Private Medical Insurance with self-funded option to increase cover to include family members

  • Employee Assistance Programme available to all employees plus immediate family

  • Personal Accident Insurance

Voluntary Benefits (funded by employee) including;

  • Childcare voucher scheme

  • Cycle to work scheme

  • Gym Membership

  • Dental Insurance with option to include dependent children

  • Health screening

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