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NOC Support Engg

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Location: Hyderabad India
Job ID: 1021372HV
Date Posted: Oct 13, 2022
Segment: IT
Business Unit: Hitachi Vantara
Company Name: Hitachi Vantara Corporation
Profession (Job Category): Project/Program Management

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Meet our Team

We represent Hitachi Vantara to enterprise clients across industries, establishing business relationships to understand customer challenges so that we can deliver profitable business for Hitachi products, services and solutions. We collaborate as a team and cross-functionally to ensure the success of our customers; success that is celebrated and shared. Our solutions bring value to every line of business and we need people like you to build those deep relationships and to passionately articulate our value proposition.

What you'll be doing
  • Duties will include training development and delivery, knowledge and process contributions, chronic case management, and incident management.
  • Senior technicians will provide ongoing technical training and process instruction to members of staff.
  • Senior technicians will be responsible to Configure and Administer RMM tools, and define SOPs to Setup RMM across supported systems.
  • Ability to navigate and follow guides, SOPs, playbooks/runbooks.
  • Work customer outages, service degradations, alerts with basic triage, and fraud events.
  • Pursue and escalate with carriers/vendors hourly, every two hours, etc. depending on the ticket priority.
  • Update clients/customers hourly, every two hours, etc. depending on ticket priority.
  • Device management at a Tier 1 level based on guides/MOPs provided in knowledge base.
  • Platform management at a Tier 1 level based on guides/MOPs provided in knowledge base.

What you bring to the team

NOC Support Engg
  • Under general supervision, this position will perform duties as outlined in the Network Operations Center (NOC) Standard Operating Procedures (SOP's) / Method of Procedures(MOPs) with a focus on network/systems infrastructure troubleshooting and reporting.
  • Primary responsibilities include but are not limited to remote monitoring and management (RMM), recording and resolving customer issues in a timely manner utilizing the provided software tool sets.
  • Typical solutions being supported include Cloud Fundamentals ( Azure, AWS), Windows Servers, Linux Servers, Backups, DRaaS, VDI, DaaS, EUC, Storage, and networking devices (switches, routers and firewalls). (Spring Boot, Spring Cloud, Spring Data etc)

Type of Project (Development/Support/Migration/Upgrade/etc....):

Shifts, If any: Must be willing to work from 1pm IST to 10pm IST to have overlap with US customer work hours

Client Interview (Yes/No) No

Our Company

Hitachi Vantara is part of the Global Hitachi family. We balance innovation with an open, friendly culture and the backing of a long-established parent company, known for its ethical reputation. We guide customers from what's now to what's next by unlocking the value of their data and applications to solve their digital challenges, achieving outcomes that benefit both business and society.

Our people are our biggest asset, they drive our innovation advantage and we strive to offer a flexible and collaborative workplace where they can thrive. Diversity of thought is welcomed and our employee base is represented by several active Employee Resource Group communities. We offer industry leading benefits packages (flexible working, generous pension and private healthcare) and promote a creative and inclusive culture. If driving real change gives you a sense of pride and you are passionate about powering social good, we'd love to hear from you.

Our Values

We strive to create an inclusive environment for all and are open to considering home working, compressed/flexible hours and flexible arrangements. Get in touch with us to explore how we might be able to accommodate your specific needs.

We are proud to say we are an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. With Japanese roots going back over 100 years, our culture is founded on the values of our parent company expressed as the Hitachi Spirit:

Wa - Harmony, Trust, Respect

Makoto - Sincerity, Fairness, Honesty, Integrity

Kaitakusha-Seishin - Pioneering Spirit, Challenge
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