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IT Service Desk Specialist

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Location: Ho Chi Minh City Vietnam
Job ID: 1021605HV
Date Posted: Nov 7, 2022
Segment: IT
Business Unit: Hitachi Vantara
Company Name: Hitachi Vantara Corporation
Profession (Job Category): IT, Telecom & Internet

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Meet our Team

We represent Hitachi Vantara to enterprise clients across industries, establishing business relationships to understand customer challenges so that we can deliver profitable business for Hitachi products, services and solutions. We collaborate as a team and cross-functionally to ensure the success of our customers; success that is celebrated and shared. Our solutions bring value to every line of business and we need people like you to build those deep relationships and to passionately articulate our value proposition.

The Role

This position will be a key member to the VDC Service Desk team, which support all BAU (Business as usual) users activities for Hitachi Vantara Vietnam, and a part of global function (Service Desk / Desktop Operation).

There's many opportunities to interact and support IT and non-IT users, support business growth and have chance to participate in many other aspect of information system, like security compliant, end point security etc..

What you'll be doing
  • Set up new / refreshing desktops/ laptops for HVN users.
  • Make sure endpoint devices are compliant with Hitachi Vantara global policies
  • Support local activities for ISO 27001 compliant (monthly tasks, asset management,..)
  • Support System and Network team in various Core Infrastructure project
  • Propose and improve working process (Built machine image, ticketing system)
  • Working on In-house service desk system and industry's de-facto standard for ITIL ticketing system (Service-now)

What you bring to the team
  • Take challenge and ownership
  • Proactive and careful
  • Understand IT Operation Standard.
  • Adaptability with new change.
  • Critical thinking and Problem Solving Skills.
  • Strong IT knowledge and wide range experience.
  • Good English

Preferred:
  • PowerShell/script experience
  • Network - CCNA
  • Windows/Linux Administrator
  • IT Service Management (ITIL) experience

Our Company

Hitachi Vantara is part of the Global Hitachi family. We balance innovation with an open, friendly culture and the backing of a long-established parent company, known for its ethical reputation. We guide customers from what's now to what's next by unlocking the value of their data and applications to solve their digital challenges, achieving outcomes that benefit both business and society.

Our people are our biggest asset, they drive our innovation advantage and we strive to offer a flexible and collaborative workplace where they can thrive. Diversity of thought is welcomed and our employee base is represented by several active Employee Resource Group communities. We offer industry leading benefits packages (flexible working, generous pension and private healthcare) and promote a creative and inclusive culture. If driving real change gives you a sense of pride and you are passionate about powering social good, we'd love to hear from you.

Our Values

Research tells us that some applicants, especially those from underrepresented groups, can be put off from applying for roles if they need flexibility or feel they don't meet all of the set criteria. We strive to create an inclusive environment for all and are open to considering home working, compressed/flexible hours and part-time arrangements. Get in touch with us to explore how we might be able to accommodate your specific needs.

We are proud to say we are an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. With Japanese roots going back over 100 years, our culture is founded on the values of our parent company expressed as the Hitachi Spirit:

Wa - Harmony, Trust, Respect

Makoto - Sincerity, Fairness, Honesty, Integrity

Kaitakusha-Seishin - Pioneering Spirit, Challenge

Location

Floor 3rd ,4th Helios Building - Floor 9th QTSC9 Building, Quang Trung Software City, Tan Chanh Hiep Ward, District 12, Ho Chi Minh City, Vietnam

We are an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
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