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Product Support Representative - Construction Equipment Pert...

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Location: Forrestdale, Western Australia, Australia
Job ID: JGJKC_1664860481
Date Posted: Nov 3, 2022
Segment: Construction Machinery
Business Unit: Hitachi Construction Machinery
Company Name: Hitachi Construction Machinery (Australia) Pty Ltd
Profession (Job Category): Administration & Facilities
Job Type (Experience Level): Experienced
Job Schedule: Full-Time

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About Us

Hitachi Construction Machinery (Australia) Pty Ltd is a leading manufacturer of construction and mining equipment. At the heart of our machines, our talented and dedicated employees are committed to providing industry-leading after sales service and reliable solutions. We are dedicated to supporting our people, rewarding successes and helping individuals grow. We offer a career path with the future in mind, providing training and development opportunities to help us achieve quality standards. We inspire a safe and healthy working environment through our safety and wellness campaigns so that we can all 'See You Tomorrow'.

Come and discover the opportunity to join the team at Hitachi. We are here for the long haul.

Our Culture

A career at Hitachi provides the opportunity for you to make a difference. You will be a part of a global OEM renown for inspiring innovation, technology and a sustainable future.

Our vision, mission and values is to provide quality in everything we do, with the goal of total customer satisfaction. Guided by our leadership principles, we value our people through open communication and feedback so that you can contribute purposefully towards Hitachi's continued success.

We proudly partner with key charities who make significant positive impacts in paediatric health, indigenous education, mental health and cancer research. Additionally, Hitachi commits to protecting our environment through local initiatives which contribute towards global sustainability goals, ensuring that we leave the world a better place

The Opportunity

Due to an increase in demand Perth Branch is looking for a Product Support Representative - Construction Equipment to join its Customer Support team.

Traveling throughout Western Australia supporting customers with technical issues and creating solutions to meet their needs, this position will assist HCA staff and customers with technical and diagnostic support.

Reporting to the Customer Support Manager, the main responsibilities include:

  • Support of our infield Construction Equipment
  • Perform detailed diagnostic evaluations
  • Perform hydraulic testing, machine health inspections, undercarriage assessments and produce detailed condition reports
  • Complete detailed Field Information Reports
  • Monitor oil sample reports
  • Monitor and assist with product improvement programs
  • Assist with drafting of quotations for parts and service requirements
  • Attend new equipment handovers and on site demonstrations.
  • Working with internal departments to provide high levels of service
  • Promoting parts and service in line with branch sales and margin targets

To be successful you will need:

  • Relevant trade qualifications with field service experience
  • Ability to work unsupervised and manage customer base
  • Excellent technical knowledge of construction equipment
  • Excellent computer literacy skills.
  • Good communication and customer service skills
  • Ability to travel as required in line with customer needs

About the Benefits

What's in it for you? We are offering:

  • $$$ A competitive salary package + super + company bi-annual bonus incentive!
  • Fully maintained company vehicle + laptop + mobile phone provided
  • A permanent long term career in a growing business
  • OEM level training and real personal development opportunities
  • Discounted health insurance premiums with Medibank & access to exclusive discounts on goods and services
  • Supportive management who value your input in finding new and improved ways to achieving success
  • Be a part of a leading OEM which genuinely values and ensures you are happy and safe at work!
  • Great workplace culture - empathetic & supportive supervisors who strive for good work/life balance

At Hitachi, we value our people and work towards providing guidance on your career path towards a rewarding and successful experience. We are proud to be an Equal Opportunity Employer who recruits based on merit and capabilities. We encourage and support a diverse talent pool of skill, ethnicity and gender, to create a wide culture of shared values and enriched experiences in our business.

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