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Product Support Specialist - Mining Excavators - Perth

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Location: Perth, Western Australia, Australia
Job ID: XY63M_1664860885
Date Posted: Nov 3, 2022
Segment: Construction Machinery
Business Unit: Hitachi Construction Machinery
Company Name: Hitachi Construction Machinery (Australia) Pty Ltd
Profession (Job Category): Engineering & Science
Job Type (Experience Level): Experienced
Job Schedule: Full-Time

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About Us

Hitachi Construction Machinery (Australia) Pty Ltd is a leading manufacturer of construction and mining equipment. At the heart of our machines, our talented and dedicated employees are committed to providing industry-leading after sales service and reliable solutions. We are dedicated to supporting our people, rewarding successes and helping individuals grow. We offer a career path with the future in mind, providing training and development opportunities to help us achieve quality standards. We inspire a safe and healthy working environment through our safety and wellness campaigns so that we can all 'See You Tomorrow'.

Come and discover the opportunity to join the team at Hitachi. We are here for the long haul.

Our Culture

A career at Hitachi provides the opportunity for you to make a difference. You will be a part of a global OEM renowned for inspiring innovation, technology and a sustainable future.

Our vision, mission and values is to provide quality in everything we do, with the goal of total customer satisfaction. Guided by our leadership principles, we value our people through open communication and feedback so that you can contribute purposefully towards Hitachi's continued success.

We proudly partner with key charities who make significant positive impacts in paediatric health, indigenous education, mental health and cancer research. Additionally, Hitachi commits to protecting our environment through local initiatives which contribute towards global sustainability goals, ensuring that we leave the world a better place.

The Opportunity

HCA has an exciting opportunity for a motivated mining excavator specialist to join the Corporate Support Group based at our Perth branch. As Product Support Specialist - Mining Excavators, you will be responsible for providing high-level product support to HCA operations for Hitachi mining excavators in the Western region.

Through engagement with Branch Operations and customers some of your responsibilities will be:

  • Track fleet performance and reliability to provide timely resolution for local product related issues and escalation of major product issues.
  • Identify & drive product improvement opportunities
  • Manage & distribute OEM technical documentation & campaigns
  • Effectively communicate and liaise with internal and external stakeholders
  • Deliver results through established process and effective escalation
  • Manage HCM Incident Report escalation and action in area of responsibility
  • Support introduction of new mining equipment products

You will have:

  • High level of attention to detail and the ability to apply critical thinking, analysis and identify continuous improvement opportunities
  • Ability to work successfully within a team and autonomously
  • Proven experience in a Technical or Product Support role
  • High technical knowledge and experience working on Hitachi mining excavators
  • Current Drivers License
  • Good computer literacy skills (Microsoft Office) with ability to visualise data and compile reports
  • Excellent writing and presentation skills and the ability to liaise with customers on different organisational levels
  • Minimum 5 years in a mobile equipment focused Technical Support role within the Australian mining industry
  • Relevant trade certificate or tertiary qualification


  • Exclusive staff discount on a range of goods and services
  • Permanent Full Time Position in a leading OEM with long term job security
  • Competitive pay rate + discretionary biannual bonuses! $$$
  • OEM training and opportunities for upskilling with access to the latest technologies
  • Supportive mentors who value your input in finding new and improved ways to achieving success
  • Be a part of an organisation which genuinely values and ensures everyone is happy and safe at work

At Hitachi, we value our people and work towards providing guidance on your career path towards a rewarding and successful experience. We are proud to be an Equal Opportunity Employer who recruits based on merit and capabilities. We encourage and support a diverse talent pool of skill, ethnicity and gender, to create a wide culture of shared values and enriched experiences in our business.

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