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SAP Senior BASIS Administrator

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Location: Mexico City Mexico
Job ID: 1020915HV
Date Posted: Oct 31, 2022
Segment: IT
Business Unit: Hitachi Vantara
Company Name: Hitachi Vantara Corporation
Profession (Job Category): General Management

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Meet our Team

We represent Hitachi Vantara to enterprise clients across industries, establishing business relationships to understand customer challenges so that we can deliver profitable business for Hitachi products, services and solutions. We collaborate as a team and cross-functionally to ensure the success of our customers; success that is celebrated and shared. Our solutions bring value to every line of business and we need people like you to build those deep relationships and to passionately articulate our value proposition.

What you'll be doing

• Act as technical daily point of contact for key customers
• Clear and efficient communication with customers about incident and operations
• Assist with customer on-boarding in establishing best practices
• Provide ongoing support for customer operational practices and activities
• Efficiently respond to customer requests; independently manage priorities
• Internal & external reporting and documentation
• Follow operations and help team members on controlled tasks
• Complete monthly report for customers
• Understand customer concerns and impact



What you bring to the team

• Transport and printer management
• Manage first analysis on incidents
o Find OSS notes
o Make suggestions on incident resolution
• Resolve customer SAP Marketplace needs (tickets requests, etc.)
• Daily checks and daily reports analysis
• Manage BASIS scheduler and backup tools, operating systems and databases
• Follow, maintain, and create procedures when necessary
• Share knowledge with the team
• Participate actively with team (Technical piece) on crisis
• Handle recurrent projects
• Understand and perform refresh operations
• Complete client copy / kernel upgrade / STPI, etc.
• Shadow senior team members on projects (installation, upgrade, etc.)
• Proactively prepare operations (with help if necessary)

Our Company

Hitachi Vantara is part of the Global Hitachi family. We balance innovation with an open, friendly culture and the backing of a long-established parent company, known for its ethical reputation. We guide customers from what's now to what's next by unlocking the value of their data and applications to solve their digital challenges, achieving outcomes that benefit both business and society.

Our people are our biggest asset, they drive our innovation advantage and we strive to offer a flexible and collaborative workplace where they can thrive. Diversity of thought is welcomed and our employee base is represented by several active Employee Resource Group communities. We offer industry leading benefits packages (flexible working, generous pension and private healthcare) and promote a creative and inclusive culture. If driving real change gives you a sense of pride and you are passionate about powering social good, we'd love to hear from you.

Our Values

We strive to create an inclusive environment for all and are open to considering home working, compressed/flexible hours and flexible arrangements. Get in touch with us to explore how we might be able to accommodate your specific needs.

We are proud to say we are an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. With Japanese roots going back over 100 years, our culture is founded on the values of our parent company expressed as the Hitachi Spirit:

Wa - Harmony, Trust, Respect

Makoto - Sincerity, Fairness, Honesty, Integrity

Kaitakusha-Seishin - Pioneering Spirit, Challenge
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