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Customer Support Representative | Major Account Manager

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Location: Cavan, South Australia, Australia
Job ID: NRG34_1665102380
Date Posted: Nov 8, 2022
Segment: Construction Machinery
Business Unit: Hitachi Construction Machinery
Company Name: Hitachi Construction Machinery (Australia) Pty Ltd
Profession (Job Category): Administration & Facilities
Job Type (Experience Level): Experienced
Job Schedule: Full-Time

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About Us

Hitachi Construction Machinery (Australia) Pty Ltd is a leading manufacturer of construction and mining equipment. At the heart of our machines, our talented and dedicated employees are committed to providing industry-leading after sales service and reliable solutions. We are dedicated to supporting our people, rewarding successes and helping individuals grow. We offer a career path with the future in mind, providing training and development opportunities to help us achieve quality standards. We inspire a safe and healthy working environment through our safety and wellness campaigns so that we can all 'See You Tomorrow'.

Come and discover the opportunity to join the team at Hitachi. We are here for the long haul.

The Opportunity

HCA's Adelaide branch has an exciting opportunity for an experienced and motivated sales professional to join the team in the position of a Customer Support Representative - Major Accounts. This role will have you selling market leading products across the quality Hitachi range through a mix of business development and account management. You will be responsible in providing support and partner with our Major Account customers and Regional South Australian customers. Your other duties will include:

  • Handling the important link between customers and the company to ensure Hitachi's high level of service delivery is maintained at all times
  • Promoting and generating parts and service sales streams with the intention of increasing sales
  • Undertake customer machine inspections with a high attention to detail
  • Identifying and developing presentations when negotiating with new prospects
  • Efficiently liaise with current and potential customer base with accurate reporting of activity, sales, opportunities and market activity
  • Personable and Professional presentation with strong communication skills - both written and verbal

Skills & Experience

To be successful in this role, you will need:

  • Demonstrated sales experience - previous employment in the construction or earthmoving industry is ideal
  • Genuine desire to deliver Hitachi's Promise of Total Customer Satisfaction as you develop and maintain positive relationships with customers
  • A mechanical aptitude or trade background, desirable
  • Strategic and Analytical capability to assess value, including the use of CRM
  • Confident, courteous and professional communication and presentation skills
  • Self-motivated and the ability to travel interstate and intrastate and a current driver's license

Benefits

  • A rewarding Base Salary + Super + Commission Structure + Fully Maintained Company Car, OTE $105 + Super
  • Tools of the trade including your own laptop and mobile
  • Supportive management who value your input in finding new and improved ways to achieving success
  • Be a part of a leading OEM which genuinely values and ensures you are happy and safe at work!
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