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Field Service Engineer

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Location: Dublin Ireland
Job ID: 1021591HV
Date Posted: Dec 6, 2022
Segment: IT
Business Unit: Hitachi Vantara
Company Name: Hitachi Vantara Corporation
Profession (Job Category): CS&S

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Meet our team:

Hitachi Vantara has a world class IT infrastructure product portfolio and our EMEA business is performing well. Our Customer Service and Support group (CS&S) are a regional team, with 30 members based across the UK&I. They are responsible for the support of our customers ranging from banks, telco, utility and public accounts, all with mission critical Hitachi solutions deployed.

The UK&I team is a close knit team of field support engineers that have fantastic relationships with our customers and their technical teams. Due to the retirement of a long serving and great team member we are looking to add another permanent team member.

The customer engineer performs a variety of duties, including but not limited to:
  • Supporting product installations
  • Deliver ongoing maintenance support services
  • Support high priority incident resolution
  • Ensure high standard of customer satisfaction at all times - both external and internal
  • Working as part of the 24/7 on call shift rota for their allocated service area (region)

We require a broad technical understanding for you to be successful in this role. Training is provided on the Hitachi product portfolio but the basis of your experience will span:
  • Block storage systems
  • Storage Area Networks
  • NAS solutions
  • Server infrastructure
  • Windows OS
  • IP networking

Our field engineers have fantastic customer relationships and are a big reason we retain and grow our accounts. If you area skilled technician with the right personal attributes this could be the right role for you!

Our Values

We strive to create an inclusive environment for all and are open to considering home working, Get in touch with us to explore how we might be able to accommodate your specific needs.

We are proud to say we are an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. With Japanese roots going back over 100 years, our culture is founded on the values of our parent company expressed as the Hitachi Spirit:

Wa - Harmony, Trust, Respect

Makoto - Sincerity, Fairness, Honesty, Integrity

Kaitakusha-Seishin - Pioneering Spirit, Challenge
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