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Service & Maintenance Quality Control Technician

Location: Roma, Roma, Italia
Job ID: R0011007
Date Posted: Dec 1, 2022
Segment: Mobility
Business Unit: Hitachi Rail
Company Name: Hitachi Rail S.p.A.
Profession (Job Category): Other
Job Type (Experience Level): Experienced
Job Schedule: Full time
Remote: No

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Hitachi Rail is looking for an enthusiastic self-motivated Service & Maintenance Quality Control Technician  who thrives in a fast-paced environment. The successful candidate is comfortable providing leadership & guidance  for all aspects of External Operations Non-Conformities (NC)management, Product & Services quality Incidents, “in service” issues investigations  and related CAPA processes.

The position is ideally based in  Milan or Rome - IT .
Who We Are

Hitachi Rail is a fully integrated, global provider of rail solutions across rolling stock, signaling systems, service & maintenance, digital technology and turnkey. With a presence in 38 countries across three continents and over 13,000 employees, our mission is to contribute to society through the continuous development of superior rail transport solutions.


  • Guarantee the process control on the following activities:

    Non Conformity process management

    Monitoring of Root cause analysis and CAPA

    Monitoring of Non Conformity associated loss costs

    Reporting/KPIs/Continuous Improvement

    Best Practices/Lesson learnt/ Return of Experience (REX)

  • Manage day to day activities regarding creation and tracking of NC and CAPA events into SAP with a cross-functional partnership (Engineering, operations, material management, supplier quality and quality assurance.
  • Facilitate and manage Corrective Action/Preventive Action brainstorming sessions.

Facilitate and coach NC and CAPA teams in the application of problem-solving techniques and promote its uses and development (e.g. human error reduction, 4-D, 8-D, etc.).

  • Support methodically subject matter experts in performing root cause analysis or perform your own root cause analysis.
  • Coordinate the verification of the effectiveness of measures of CAPA Plans.
  • Manage costs related to NCRs.
  • Prepare in house reworks, deviations, in process adjustment product, and in-process issues to Quality management for use in manufacturing and engineering continuous improvement efforts.
  • Monitoring the effectiveness of the process, identifying and implementing process improvements.
  • Perform quality review of investigations and assure closure of all investigations.
  • Evaluate the efficiency of controls and improve them continuously.
  • Provide monthly reports to Leadership Management on the planned progress, actions, and achievements for CAPA & NC processes.

Required Skills/ Knowledge

  • From 2 up to 5 years of experience in similar roles
  • Knowledge of modern Quality Management tools, Process Quality Control methodologies.
  • Ability to Problem Solving.
  • In-depth knowledge of the industry’s standards and regulations.
  • Good communications skills.
  • Logical mind-set.

Desired Skills/ Knowledge

  • Knowledge of specific Railway Standards and Local Regulations.
  • Basic understanding of Rolling Stock products\systems.
  • Basic understanding of Railway Operations principles.

Education / Qualifications

Technical Degree or Significant past work experience in the field.


English Reading Skills.

We thank all applicants for their interest; however, only those under consideration will be contacted. Join us at

It is our commitment at Hitachi Rail to create a diverse environment and we are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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