What you'll be doing:
This position is responsible to provide desktop support services to Hitachi Vantara end users in Mexico City, MX and remote support to end users within AMER. The candidate will be performing varying degrees of problem determination, root cause analysis and resolution of desktop hardware and software problems. The candidate is responsible to make effective use of available technical resources and provide the service within established service levels. He/she will be performing installs, moves, adds and change (IMAC), data backup/restores, computer virus management, data migrations, and PC refresh activities. What you bring to the team:
Meet our Team:
- IT desktop support experience
- Strong technical skills supporting iOS and Windows
- Excellent customer relations and support skills
- Experience with SCCM, Intune, Windows Autopilot and JAMF
- Comfortable working in a team-oriented, global, collaborative environment
- Fluent in English and Spanish (Portuguese a bonus)
Desktop Operations is one of the primary representatives of the greater IT organization to our user/customer community. As part of the Employee Support organization (along with Desktop Engineering and Service Desk), we are often the first line of interaction our users base has with IT. We're one of very few teams that interact directly and regularly with users, having an impact on their daily activities and empowering/sharing in their successes as they engage in business on a global scale. We collaborate as a team and cross-functionally to ensure the success of our customers; success that is celebrated and shared. Our solutions bring value to every line of business and we need people like you to build those deep relationships and to passionately articulate our value proposition.
We represent Hitachi Vantara to enterprise clients across industries, establishing business relationships to understand customer challenges so that we can deliver profitable business for Hitachi products, services and solutions. We collaborate as a team and cross-functionally to ensure the success of our customers; success that is celebrated and shared. Our solutions bring value to every line of business and we need people like you to build those deep relationships and to passionately articulate our value proposition.Our Company
Hitachi Vantara is part of the Global Hitachi family. We balance innovation with an open, friendly culture and the backing of a long-established parent company, known for its ethical reputation. We guide customers from what's now to what's next by unlocking the value of their data and applications to solve their digital challenges, achieving outcomes that benefit both business and society.
Our people are our biggest asset, they drive our innovation advantage and we strive to offer a flexible and collaborative workplace where they can thrive. Diversity of thought is welcomed and our employee base is represented by several active Employee Resource Group communities. We offer industry leading benefits packages (flexible working, generous pension and private healthcare) and promote a creative and inclusive culture. If driving real change gives you a sense of pride and you are passionate about powering social good, we'd love to hear from you. Our Values
Research tells us that some applicants, especially those from underrepresented groups, can be put off from applying for roles if they need flexibility or feel they don't meet all of the set criteria. We strive to create an inclusive environment for all and are open to considering home working, compressed/flexible hours and part-time arrangements. Get in touch with us to explore how we might be able to accommodate your specific needs.
We are proud to say we are an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. With Japanese roots going back over 100 years, our culture is founded on the values of our parent company expressed as the Hitachi Spirit:
Wa - Harmony, Trust, Respect
Makoto - Sincerity, Fairness, Honesty, Integrity
Kaitakusha-Seishin - Pioneering Spirit, Challenge