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ICT Operator

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Location: Pistoia, Pistoia, Italia
Job ID: R0011138
Date Posted: Jun 20, 2023
Segment: Green Energy & Mobility
Business Unit: Hitachi Rail
Company Name: Hitachi Rail S.p.A.
Profession (Job Category): Other
Job Type (Experience Level): Experienced
Job Schedule: Full time
Remote: No

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Hitachi Rail is looking for an enthusiastic self-motivated IT Service Desk and End User Computing Engineer who thrives in a fast-paced environment. The successful candidate is comfortable performing a wide range of tasks from administrative to strategic. The position is based in Pistoia.

Who We Are


Hitachi Rail is a fully integrated, global provider of rail solutions across rolling stock, signalling, service & maintenance, digital technology and turnkey. With a presence in 38 countries across three continents and over 13,000 employees, our mission is to contribute to society through the continuous development of superior rail transport solutions.


  • Management of the external engineers of the Outsourcer
  • Provide to support the Business for the demand
  • Support the Infrastructure and Operation team
  • Follow the indication of the head of Infrastructure for the Vehicle BU
  • Apply to the infrastructure the IT standard of the Rail Group
  • Support the Cyber Security in the daily Operations
  • Support the End Users directly or by the Outsourcer team

Required Skills/Knowledge

Hard Skills

  • At least 5 years of experience in supporting users in Microsoft client / server environments
  • Basic Knowledge of the main Microsoft on Premise server technologies (Share Point, SCCM, IIS, Active Directory, Certification Authority)
  • Basic knowledge of Microsoft SCCM (creating software distribution packages)
  • Advanced knowledge of the main Microsoft client applications (Outlook, MS Teams, MS Edge)
  • Basic knowledge of Microsoft Active Directory management (account provisioning, group membership, policy management)
  • Basic knowledge of DNS and DHCP
  • Basic knowledge of network devices setup
  • Basic knowledge of video devices with Cisco technology
  • Medium Knowledge of MDM systems (Airwatch / Workspace ONE, Mobileiron)
  • Advanced knowledge and experience in the use of ticketing systems (Remedy, Service Now, others ..)
  • Basic knowledge of VPN and Proxy
  • Advanced Troubleshooting capability

Soft Skills

  • Excellent communication and interpersonal skills
  • Autonomy in taking charge and delivery of macro and micro activities (simple administrative tasks and projects)
  • Availability for business trips and extra hours
  • Excellent knowledge of English language (at least B1)


Preferible  IT Engineering Degree or IT equivalent technical background.


Fluent Knowledge of English (written & spoken) at least level C1.

We thank all applicants for their interest; however, only those under consideration will be contacted. Join us at

It is our commitment at Hitachi Rail to create a diverse environment and we are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.


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