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Product Support Advisor - Excavators

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Location: Perth, Western Australia, Australia
Job ID: 9J8PC_1666933779
Date Posted: Nov 27, 2022
Segment: Construction Machinery
Business Unit: Hitachi Construction Machinery
Company Name: Hitachi Construction Machinery (Australia) Pty Ltd
Profession (Job Category): Administration & Facilities
Job Type (Experience Level): Experienced
Job Schedule: Full-Time

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About Us

Hitachi Construction Machinery (Australia) Pty Ltd is a leading manufacturer of construction and mining equipment. At the heart of our machines, our talented and dedicated employees are committed to providing industry-leading after sales service and reliable solutions. We are dedicated to supporting our people, rewarding successes and helping individuals grow. We offer a career path with the future in mind, providing training and development opportunities to help us achieve quality standards. We inspire a safe and healthy working environment through our safety and wellness campaigns so that we can all 'See You Tomorrow'.

Come and discover the opportunity to join the team at Hitachi. We are here for the long haul.

Our Culture

A career at Hitachi provides the opportunity for you to make a difference. You will be a part of a global OEM renown for inspiring innovation, technology and a sustainable future.

Our vision, mission and values is to provide quality in everything we do, with the goal of total customer satisfaction. Guided by our leadership principles, we value our people through open communication and feedback so that you can contribute purposefully towards Hitachi's continued success.

We proudly partner with key charities who make significant positive impacts in paediatric health, indigenous education, mental health and cancer research. Additionally, Hitachi commits to protecting our environment through local initiatives which contribute towards global sustainability goals, ensuring that we leave the world a better place.

The Opportunity

We currently have an exciting opportunity for a trade qualified HD Fitter to join our team as a Product Support Advisor for Excavators. This permanent role will allow you to access OEM training while you build a long-term career in a global company. Working an 8/6 FIFO roster, you will work as part of a team and drive the reliability and availability of the mobile fleet while keeping an impeccable safety record.

Main responsibilities include:

  • Organising and providing feedback on any reliability related issues or concerns regarding the large fleet of Hitachi Construction Machinery Australia (HCA) mining equipment onsite
  • Providing assistance to Service Personnel and Parts and Service Advisors as required, helping with parts and technical concerns
  • Identify areas for improvement and work with the customer to address any shortcomings
  • Escalate all issues to relevant teams and within a timely manner
  • At all times maintain an open communication and good working relationship with customers, peers and other departments
  • Ensure that all interactions with internal and external customers and stakeholders is professional and courteous as you are required to continuously 'Promote & Enhance' Hitachi's promise of Total Customer Satisfaction

To be successful in this role you will have:

  • Relevant Diesel Mechanic trade qualifications
  • Previous experience in a leadership role with frontline operational experience with the desire to develop, influence and motivate a team of operational staff
  • Working knowledge of planning and scheduling with the ability to deliver in tight timeframes
  • Demonstrated background experience with Hitachi mobile equipment will be highly regarded
  • Good communication and customer service skills and the ability to build long term relationships
  • Safety focus and abide by site safety processes


We are offering:

  • Permanent Full Time Position in a leading OEM with long term job security
  • Competitive pay rate + company biannual bonuses! $$$
  • Reimbursements paid for transport to and from home to airport, or airport parking
  • Brand new HP Laptop provided to new employees - no more paper timesheets!
  • 190hr annual leave & 10 days' personal leave per annum
  • Relocation assistance if required
  • Opportunity to work on the entirety of the Hitachi range, including a new fleet of trucks and excavators
  • Exclusive staff discounts on Medibank Health Cover and Hitachi appliances, and other products & services
  • OEM training and opportunities for upskilling with access to the latest technologies
  • Supportive mentors who value your input in finding new and improved ways to achieving success
  • Be a part of a leading OEM which genuinely values and ensures everyone is happy and safe at work!

At Hitachi, we value our people and work towards providing guidance on your career path towards a rewarding and successful experience. We are proud to be an Equal Opportunity Employer who recruits based on merit and capabilities. We encourage and support a diverse talent pool of skill, ethnicity and gender, to create a wide culture of shared values and enriched experiences in our business.

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