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Unified Communications Engineer

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Location: Mexico City Mexico
Job ID: 1021868HV
Date Posted: Mar 22, 2023
Segment: IT
Business Unit: Hitachi Services & Platforms
Company Name: Hitachi Vantara Corporation
Profession (Job Category): IT, Telecom & Internet

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Meet our Team

We are an internal IT team, our customers are Hitachi Vantara employees. We work to deliver uninterrupted voice services and the best user experiences. We collaborate as a team and cross-functionally to ensure the success with in IT as a whole. When we are delivering on our commitment to be the best, our other goal is to continually look at ways to be better. That could mean finding proficiencies in making better processes or it could be integrating new technologies. This is a team where our focus is IT, ever growing, ever changing.

What you'll be doing

The UC Engineer role requires an innovative thinker who can apply traditional Telecom concepts to the world of cloud and digital transformation. The UC engineer will assist in designing, deploying, supporting and operating the HITACHI VANTARA Global Telecom for a globally distributed environment. This role requires strong demonstrated skills with the Microsoft Teams and O365 technology and regular interactions with cross functional teams, clients and vendors. You will provide day to day support, assist in creating technical documentation. You will also Perform problem investigation, diagnosis and root cause analysis with the goal of mitigating the risk of recurring issues.

What you bring to the team
  • Requires 3+ years of technical experience in the field of Unified Communications and/or telecommunications
  • Preferred vendor experience: Microsoft, AWS, VMWare, Cisco, Audiocodes, Polycom and Jabra/Plantronics
  • Design and deployment experience with Teams, and/or O365
  • Strong knowledge of Telecom technologies such as VoIP, telephone carriers and associated services, SIP trunking, etc
  • Experience with PowerShell or other other scripting tools

Our Company

Hitachi Vantara is part of the Global Hitachi family. We balance innovation with an open, friendly culture and the backing of a long-established parent company, known for its ethical reputation. We guide customers from what's now to what's next by unlocking the value of their data and applications to solve their digital challenges, achieving outcomes that benefit both business and society.

Our people are our biggest asset, they drive our innovation advantage and we strive to offer a flexible and collaborative workplace where they can thrive. Diversity of thought is welcomed and our employee base is represented by several active Employee Resource Group communities. We offer industry leading benefits packages (flexible working, generous pension and private healthcare) and promote a creative and inclusive culture. If driving real change gives you a sense of pride and you are passionate about powering social good, we'd love to hear from you.

Our Values

Research tells us that some applicants, especially those from underrepresented groups, can be put off from applying for roles if they need flexibility or feel they don't meet all of the set criteria. We strive to create an inclusive environment for all and are open to considering home working, compressed/flexible hours. Get in touch with us to explore how we might be able to accommodate your specific needs.

We are proud to say we are an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. With Japanese roots going back over 100 years, our culture is founded on the values of our parent company expressed as the Hitachi Spirit:

Wa - Harmony, Trust, Respect

Makoto - Sincerity, Fairness, Honesty, Integrity

Kaitakusha-Seishin - Pioneering Spirit, Challenge
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