Customer Success Manager

Company Description

Hitachi Solutions is a global Microsoft solutions integrator passionate about developing and delivering industry-focused solutions that support our clients to deliver on their business transformation goals. Our industry focus, expertise, and intellectual property is what truly sets us apart. We have earned, and continue to maintain, a strategic relationship with Microsoft. Recognized for our achievements - teaming with our clients to deliver innovative digital solutions and services - is how we have achieved year after year recognition.

As their trusted advisor, we support our clients to deliver on their strategic business initiatives as they unify, automate, and modernize their data and operations to increase efficiency, reduce costs, and enhance their customer's experience. Our over 3,000 team members across 14 countries, and our 18 years of 100% focus on Microsoft technologies and business applications, is how we deliver excellence through expert services and industry-focused cloud solutions.

A part of Hitachi, Ltd., our company has a long and rich history of innovation, financial strength, and international presence of one of the world's largest companies. Since 1910, Hitachi, Ltd. has been a leader in manufacturing innovative products and solutions that support industry and social infrastructure around the globe supported by 303,000 employees in over 100 countries and across 864 companies.

Job Description

Create value for customers by ensuring they clearly define business outcomes and then build a "success plan" with the appropriately identified objectives, stakeholders, milestones, risks and metrics needed to achieve them.
Be accountable to drive high usage of Hitachi services within customers by driving the creation and execution of a thorough and action-oriented Adoption Plan.
Demonstrate advanced insights and understanding of customer's business/industry and challenge appropriately the way a customer views both their business and processes.
Build/maintain rapid channel of communication to customer in case of online service-related issues and events
Represent the "Voice of the Customer", specifically key business decision makers, within Hitachi.

Qualifications

Previous experience as a Project Manager or lead Customer Management role
Proven ability to map the customer's business process to product capability.
Demonstrated ability to use storytelling and customer evidence to connect technology to customer's business processes and desired business outcomes.
Experience in Manufacturing or Retail industry
Top-notch executive engagement skills with an ability to establish strong relationships with business decision makers
Strong interpersonal skills that establish Trusted Advisor relationships with clients
Strong organizational/time management skills and the ability to manage multiple projects simultaneously
Demonstrated ability to manage complex projects, align resources and manage to measurable business and technology outcomes
Cultural awareness and appreciation for diversity
Prior experience with ERP, CRM and Analytics SW support or implementation

Additional Information

We are an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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