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Dynamics CE Regional Delivery Lead

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Location: Irvine, California, United States
Job ID: 743999865640731HS
Date Posted: Jan 6, 2023
Segment: IT
Business Unit: Hitachi Solutions
Company Name: Hitachi Solutions Ltd
Job Schedule: Full-time

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Company Description

Hitachi Solutions is a core IT Company of the Hitachi Group, which employs over 330,000 people worldwide. Headquartered in Tokyo, Japan, Hitachi Solutions' reach extends to group companies in Japan and abroad, working with a worldwide network of alliance partners. Through systems integration, we strive to provide ideal solutions and products to customers in a diverse set of countries and regions including Asia, North America and Europe. Using a portfolio of management consulting, implementation, and support services, we help our clients compete with the largest global enterprises leveraging powerful, affordable, and easy to use industry solutions built on Microsoft technologies. Our vision is to help you achieve your vision through superior products, prices, and people.

Job Description

Dynamics CE Regional Delivery Lead

The Hitachi Solutions Customer Engagement (CE) Practice delivers solutions to customers in 4Industry Business Units (IBU) across the United States and 1 region in Canada. The Industry Business Units for the US include the following:
  • Manufacturing
  • Retail Consumer Packaged Goods & Professional Services
  • Health and Life Sciences
  • Financial Services

A CE Regional Delivery Lead is assigned to each region and has the following responsibilities:
  • Serves as the primary escalation point for CE delivery in assigned Industry Business Unit (IBU)
  • Manages a team of up to 4 Team Leads and 32 Consultants
  • Hold regularly scheduled 1:1 meeting with Team Leads and Industry Leads
  • Attend Industry Project Review call with Regional VPs/CSPs
  • Attend weekly practice resource call as needed to support Team Leads
  • Accountable for CE Practice Revenue, Gross Margin, Utilization & CSAT targets
  • Maintain a personal utilization of 50% through a supporting role on projects
  • Periodically support sales by providing estimates for new opportunities in IBU
  • Act as CE Hiring Manager for resources in assigned IBU or assist in interview process with other Directors of the CE practice
  • Support annual strategic planning & budgeting process
  • Performs other duties or tasks as assigned by Practice Lead

  • Create an inspiring team environment aligned with the Hitachi Pillars of Strength
  • Set and communicate clear goals to subordinate team members
  • Monitor team performance and report on metrics
  • Discover training needs and provide coaching
  • Listen to team members' feedback and resolve any issues or conflicts
  • Recognize high performance and reward accomplishments
  • Lead by example and motivate team members to reach their potential

Required Qualifications:
  • Demonstrated leadership and high performance in current and past roles
  • Genuine passion for the work we do and the technologies we support
  • Excellent judgment, strong interpersonal abilities, and a desire to manage and develop talent
  • Ability to manage multiple priorities at once
  • Ability to think strategically in support of the bigger picture
  • Ability to think outside of the box and find creative solutions to achieve organizational goals
  • Positive mindset, results oriented and problem-solving attitude

Reports to:
  • CE Practice Lead

Collaborates with:
  • Practice Leadership (Practice Directors, Capability Leads, Industry Leads etc.)
  • Regional General Managers
  • Regional Client Service VPs & CSPs
  • Project Service Leader
  • Project Management Office


Additional Information

Our people are creative and can get the job done. Hitachi Solutions has experienced phenomenal growth and has maintained a relaxed and open culture, with an emphasis on diversity and the development of our people. We aim to be the best IT consulting company in North America and will do so by continuing to invest in talented and motivated people, building long term relationships with our customers and by focusing nationally
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