Job ID: R0013973
Date Posted: Dec 1, 2022
Segment: Smart Life
Business Unit: Hitachi High-Technologies
Company Name: Hitachi High-Tech America, Inc.
Profession (Job Category): IT, Telecom & Internet
Job Type (Experience Level): Experienced
Job Schedule: Full time
POSITION TITLE: Service Desk Analyst II
This is a long-term temporary role that may convert to a regular employee (April, 2023). Payroll will be received from a 3rd party employment agency
WORK STYLE DESIGNATION: Onsite
WORK LOCATION: Scottsdale, AZ
This position is responsible for day-to-day technical support of end user workstation hardware, software, networked peripheral devices and networking software; monitoring the Service Desk system and resolving or escalating tickets; and performing computer hardware replacement and data transfer. Scope of support is both U.S. domestic and international.
EDUCATION, LICENSES, AND/OR CERTIFICATION REQUIREMENTS
Post high school technical school or associates degree in computer science or similar discipline.
Bachelor’s degree – preferred.
EXPERIENCE AND TRAVEL REQUIREMENTS
Three (3) years minimum relevant IT experience required.
Travel is not anticipated.
SKILLS AND ABILITIES REQUIREMENTS
Warning: Due to the nature of the work environment, this job may require working on equipment or in work areas where electromagnetic frequencies may be present from some of the equipment (intensity may vary) which could possibly interfere with certain medical implants or devices. If you have questions, contact Human Resources.
PHYSICAL AND MENTAL REQUIREMENTS
Check/Add as needed; indicate codes NOFC (see below)
Physical Abilities Lift /Carry
____ Handling / Fingering
__O_ Reach Above Shoulder
__O_ Climb or Crawl
__O_ Squat or Kneel
Lifting or Moving
_F__10 lbs or less
_O__ 11-20 lbs
_O__ 21-50 lbs
____ 51-100 lbs
____ Over 100 lbs
Maximum one person weight lift of no more than 50 pounds under ideal conditions. Requires at least a two-man lift or more if lifting conditions are not ideal or more than 50 pounds, unless lifting device is used that can reduce the load to a safe level.
Push / Pull
_O__ 12 lbs or less
____ 13-25 lbs.
____ 26-40 lbs
____ 41-100 lbs
N (Not Applicable) Activity is not applicable to this occupation.
O (Occasionally) Occupation requires this activity up to 33% of the time (0 - 2.5+ hrs/day)
F (Frequently) Occupation requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day)
C (Constantly) Occupation requires this activity more than 66% of the time (5.5+ hrs/day)
Equal Opportunity Employer (EOE)-Females/Minorities/Protected Veterans/Individuals with Disabilities
If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to [email protected]