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Salesforce Applications and Systems Support

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Location: Remote
Job ID: 1022339HV
Date Posted: Jan 12, 2023
Segment: IT
Business Unit: Hitachi Vantara
Company Name: Hitachi Vantara Corporation
Profession (Job Category): Data Analytics/Business Intelligence

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Meet our Team


We represent Hitachi Vantara to enterprise clients across industries, establishing business relationships to understand customer challenges so that we can deliver profitable business for Hitachi products, services and solutions. We collaborate as a team and cross-functionally to ensure the success of our customers; success that is celebrated and shared. Our solutions bring value to every line of business and we need people like you to build those deep relationships and to passionately articulate our value proposition.

What you'll be doing

This position requires to support our Partner community (partners, internal users - partner managers, operations) with effective tools and processes, and translating business requirements into relevant processes and systems setup.

External Partner Portal Support
Facilitates technical creation of pages, audience targeting, customization of messaging, day to day functioning of portal, access rights, system integration, HTML coding, video, images integration, communications updates, community administrator of changes, troubleshooting.

Internal SFDC Administrator for Partner Specific Business
Maintains backend system integrations for SFDC with linkages to applications such as Oracle, Adobe Experience Manager, etc,. Perform data uploads into test and productions systems using 'data-loader' tools, has high level system admin access to config changes directly in production and to push via testing repository, and if necessary, access to examine code. Liaise with Salesforce, Oracle and digital development teams for triage, de-bugging, and hot-fixes.

Create System Enhancement Requirement Documentation/Grooming using JIRA story tracking application, Interface with Technical resources to 'fine-tune' requirement requests, Maintain regular meetings with internal customers to assist with 'Prioritization' of backlog assignments, be(come) the Subject Matter Expert for Channel Selling applications which include: Salesforce objects for Market Development Funds, Partner Performance Summaries, Invoicing, Partner Account and User Registration, Compliance and Legal, Workflow Routing and Notifications
Perform and coordinate UAT with Developers and Testing personnel for all partner related stories in order to provide signoff before deployment into production
Provide general ad-hoc support for all partner tools and processes

What you bring to the team
  • 2 - 5 years of experience
  • Gather and translate business requirements
  • Strong SFDC experience (Salesforce), understanding of business processes, etc.
  • Bachelor's degree or equivalent education and experience in an IT related field required
  • Detect, analyze, resolve root cause of application issues
  • Ability to effectively present information and respond to questions from peers or management on key elements
  • Ability and experience in working with distributed teams and follow the sun development model.
  • Have a positive and 'can do' attitude.

The expected salary for this position in our Colorado office is $75,000 - $85,000. Pay is determined based on a variety of factors including, but not limited to, depth of experience in the practice area. Employees are eligible to participate in Hitachi Vantara's variable pay program, subject to the program's conditions and restrictions."

Our Company

Hitachi Vantara is part of the Global Hitachi family. We balance innovation with an open, friendly culture and the backing of a long-established parent company, known for its ethical reputation. We guide customers from what's now to what's next by unlocking the value of their data and applications to solve their digital challenges, achieving outcomes that benefit both business and society.

Our people are our biggest asset, they drive our innovation advantage and we strive to offer a flexible and collaborative workplace where they can thrive. Diversity of thought is welcomed and our employee base is represented by several active Employee Resource Group communities. We offer industry leading benefits packages (flexible working, generous pension and private healthcare) and promote a creative and inclusive culture. If driving real change gives you a sense of pride and you are passionate about powering social good, we'd love to hear from you.

Our Values

We strive to create an inclusive environment for all and are open to considering home working, compressed/flexible hours and flexible arrangements. Get in touch with us to explore how we might be able to accommodate your specific needs.

We are proud to say we are an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. With Japanese roots going back over 100 years, our culture is founded on the values of our parent company expressed as the Hitachi Spirit:

Wa - Harmony, Trust, Respect

Makoto - Sincerity, Fairness, Honesty, Integrity

Kaitakusha-Seishin - Pioneering Spirit, ChallengEnter Job Description Here
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