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OCM Manager

Location: Atlanta, Georgia, United States
Job ID: 1022330HV
Date Posted: Feb 1, 2023
Segment: IT
Business Unit: Hitachi Vantara
Company Name: Hitachi Vantara Corporation
Profession (Job Category): Consulting & Offerings

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Meet our Team

We represent Hitachi Vantara to enterprise clients across industries, establishing business relationships to understand customer challenges so that we can deliver profitable business for Hitachi products, services and solutions. We collaborate as a team and cross-functionally to ensure the success of our customers; success that is celebrated and shared. Our solutions bring value to every line of business and we need people like you to build those deep relationships and to passionately articulate our value proposition.

What you'll be doing

Hitachi Vantara's Americas Management Consulting Practice seeks to hire a highly motivated, talented, and energetic person into an open Manager role. This person will have primary responsibility in the OCM sub-practice and support the remaining sub-practices as needed.

The ideal candidate will have the following experiences and traits:
o 5+ years of consulting experiences in the OCM sub-practice (see below for details)
o 2+ years of consulting or industry experiences in at least one other sub-practice
o Disciplined use of PMI's project management knowledge areas or comparable
o Demonstrated negotiation skills
Nice to Have:
o At least one full life-cycle ERP implementation project (i.e.: SAP, Oracle, NetSuite, etc.)
o Experience managing parts or all of solution testing, including business data
o PMP certification
o Sold work at an existing client via change orders
o Led a sales proposal effort thru orals presentation

The five sub-practices are:
1. Digital Strategy & Roadmap
a. Digital Transformation Strategy
b. Business and Operating Models
c. Readiness Assessment
d. Business Case, Value Mapping and roadmap
e. Value Management Strategies & Methods
2. Data Strategy
a. Master Data Management
b. Information Governance
c. Modern Data Platform Design
d. Data quality and data governance
3. Business Process Improvement
a. Operations Excellence
b. Design Thinking
c. Business Analysis
d. Use Case Imagination
e. Functions to Processes Transformation
4. Organization Change Management
a. Leadership and Stakeholders Communications
b. Organizational Landscape and Design
c. Technology Adoption Strategies
d. Center of Excellence
5. Program Design & Execution
a. Portfolio Management Strategies
b. Integration Management Offices (IMO for M&A)
c. Program Management
d. Project Management
e. Agile Strategies and Methods
f. Project Quality Assurance (QA) Audits

Demonstrates Hitachi values
• Harmony, sincerity, and pioneering spirit
Personal behaviors
• Consulting professionalism: always Maintains consultant guard (i.e.: professional image around clients)
• Flexibility: Understands the need to adjust to situations that involve changing tasks and/or locations, shifting priorities or ambiguity
• Continuous learning: Is self-driven with own development
• Building relationships and networking: Maintains and grows own internal network. Starts to develop external network
• Initiative-taking: Is proactive in identifying opportunities for improvement and is willing to take on responsibility. Identifies and seizes opportunities by taking decisive action
• Develops own saleability: Engages appropriately and highlights availability
Cross-cultural working
• Cultural sensitivity: Adapts their own ways of working, working pattern, language and consulting skills to match different working environments

Problem solving and analysis
• Problem solving: Looks for and gathers key data and conducts a structured analysis. Draws insights and makes relevant recommendations
• Analysis: Rapidly identifies and reports the key issues. Identifies unusual sources of information to solve them
Communication skills
• Interviewing: Leads complex interviews and goes beyond scope. Accurately drives out and captures the key points
• Presentation/oral and written expression: Builds credibility when delivering presentations and during discussion with client at peer level. Writes well-articulated, structured and succinct professional documentation
• Facilitation & storyboarding: Prepares and leads meetings, drives decision making, headlines key points and ensures participation. Proactively storyboards for self and others
• Influencing: Challenges conventional views and presents ideas persuasively to gain buy-in/steer others to specific outcomes
• Effective Meeting Management: Uses and adapts core tools to run effective meetings (e.g. agenda, objectives)
• Active listening: Listens to others and can absorb advice and coaching when given
Team skills
• Collaboration: Works collaboratively with clients/colleagues. coaches others on the value of collaborative working
• Upwards management: Actively manages upward to maintain scope and quality of work life balance
• Conflict management: Brings conflicts and disagreements into the open and secures optimal resolution with support
• Role model: Acts as a role model and is regularly sought after for views by peers and wider team
• Team player: create an effective working environment and contributes in maintaining a positive spirit within the team

Delivery skills
• Manages stream(s): manages own work stream or project (depending on size) independently
• Creates and manages plans: Leads deliverables/streams to time and quality (e.g. prioritizing and organizing activities appropriately)
• Applies appropriate implementation approach: Adapts and applies the most relevant delivery methodologies
• Manages the emotional cycle of change: Understands and manages political, emotional and rational dimensions of change
Commercial and quality management
• Manages risk: Identifies early on if problems/risks arise that will affect delivery and notify manager
• Completes updates to all relevant systems/tools: GRFT, OM (for COs and new opportunities), HiDash
• Liaises with appropriate HV back-office teams to manage resource forecasting and invoicing in Oracle
• Manages scope: Understands the commercial impact of scope changes and escalates to manager where appropriate.
• Reports progress: Regularly reports progress and contributes to monthly reporting

Thought Leadership
• Builds client capability: Participates in Thought Leadership and activities
• Supports offer development: Supports offer development by working alongside more experienced consultants
• Develops new knowledge: Actively contributes to the development of new tools, offers, points of view and methodologies
• Support development of innovative thinking
• Building customer intimacy through innovation: Develops relationships using innovative thinking and concepts
Knowledge application
• Uses existing knowledge: Demonstrates good understanding of competencies and offerings. Takes charge in driving knowledge activities central to the engagement. Coaches consultants in the application of knowledge
• Develops expert knowledge: Regularly keeps up to date through reading industry press, points of view, technologies and offers to bring insight to engagements
Knowledge capture
• Knowledge Management: Contributes to thought leadership and knowledge development and sharing within own team, project and sales
• Contribution to knowledge capture: Takes accountability for knowledge capture for their projects and streams, ensuring case studies are created on completion of projects (if appropriate)
• Structures knowledge capture: Facilitates insight/content rich workshops/meetings and shares best practices. Collates, organises and uploads captured knowledge (including project case studies, credentials, sample deliverables)
• Training: Takes responsibility for competence development and personal growth. Has acquired specialist competence within at least one area building a reputation and recognition for this

Attracting others
• Contributes to the recruitment process: Participates in recruitment process (e.g. events, interviews)
Training others
• Supports development of training: Develops and supervises others to build training materials and help them deliver internal/external training
Leading and motivating others
• Leads and motivates others: Demonstrates ability to lead other consultants and clients to deliver. Onboards and manages resources of various backgrounds and profiles. Receives excellent feedback from team members.
• Motivates and triggers confidence with team members in their ability to deliver results
• Role models: Has a strong impact (either formal or informal) on consultants' development
Coaching and developing others
• Coaches others: Is sought after for advice both on/off project and as a formal counselor. Approachable when required by others
• Reviews Others: Manages difficult situations in a calm way. Confidentially addresses individual problems that impact work
• Evaluates performance: Undertakes comprehensive and accurate performance reviews. Fully competent on objective setting and performance review processes
• Delegates project activities: Delegates effectively to team, providing sufficient stretch
Talent management
• Supports team calibration: Attends and makes significant contribution to mid and end of year calibration meetings and fully understands the process
• Identifies retention risks: Identifies retention risks and escalates them appropriately to aid retention

Business development
• Understands our propositions: e.g. business transformation
• Develops business opportunities: Identifies business opportunities and add-on work. Communicate them to project leads.
• Contributes to client meetings and presentations: Attends and makes a specific contribution at client meetings with support.
• Contributes to client proposals: Contributes to client proposals, taking on responsibility for content or sections.
• Leads project change orders and small project proposals.
Client relationship development
• Manages clients: Instils credibility and legitimacy with middle management through mastery of consulting tools and techniques and industry content.
• Influences key stakeholders: Identifies key influencers/decision makers. Engages appropriately and adapts style if necessary.
• Develops client relationships: Has specific 'face off' accountability with clients at the middle management level. Independently manages face-off expectations and systematically integrates feedback.
Sales commercial management
• Understands commercial models: Understands commercial models and sign off as part of the selling process
• Understands the Sales Process: Understands the sales process and associated events

As required by the equal pay and transparency acts, the expected base salary for this position is:

$85k-$121k + Bonus+ Benefits

The expected pay is determined based on a variety of factors including, but not limited to, depth of experience in the practice area. Employees are eligible to participate in Hitachi Vantara's bonus/variable/commission pay programs, where applicable, and are subject to the program's conditions and restrictions.

Our Company

Hitachi Vantara is part of the Global Hitachi family. We balance innovation with an open, friendly culture and the backing of a long-established parent company, known for its ethical reputation. We guide customers from what's now to what's next by unlocking the value of their data and applications to solve their digital challenges, achieving outcomes that benefit both business and society.

Our people are our biggest asset, they drive our innovation advantage and we strive to offer a flexible and collaborative workplace where they can thrive. Diversity of thought is welcomed and our employee base is represented by several active Employee Resource Group communities. We offer industry leading benefits packages (flexible working, generous pension and private healthcare) and promote a creative and inclusive culture. If driving real change gives you a sense of pride and you are passionate about powering social good, we'd love to hear from you.

Our Values

We strive to create an inclusive environment for all and are open to considering home working, compressed/flexible hours and flexible arrangements. Get in touch with us to explore how we might be able to accommodate your specific needs.

We are proud to say we are an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. With Japanese roots going back over 100 years, our culture is founded on the values of our parent company expressed as the Hitachi Spirit:

Wa - Harmony, Trust, Respect

Makoto - Sincerity, Fairness, Honesty, Integrity

Kaitakusha-Seishin - Pioneering Spirit, Challenge
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