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FSM Consultant (Field Service Management)

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Location: Manchester
Job ID: 1021821HV
Date Posted: Jan 26, 2023
Segment: IT
Business Unit: Hitachi Vantara
Company Name: Hitachi Vantara Corporation
Profession (Job Category): IT, Telecom & Internet

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Meet our Team

Our Digital Solutions group have specialist capabilities that as an OEM, leverage our IoT platform (Lumada) We have solutions and services across APM, EAM, FSM and more and we work in partnership with our sister company, Hitachi Energy to support our largest customers.

We are innovative, outcome focused and passionate about providing value resolving the most complex digital obstacles and issues for our industrial customers (Energy, Utility, Manufacturing, Transportation) We are a highly professional, focused and inclusive team, who operate in a flat hierarchy, where everyone has a voice and is involved in creating the success of our practice and our product roadmaps.

What you'll be doing

Working with several Utilities customers in the UK&I performing a hybrid role, firstly supporting the existing FSM system (Service Suite) Secondly, acting as a consultant and presales specialist as the customer transitions away from Service Suite in the coming years. As a presales/consultant you will gain a deep understanding of the customers requirements, challenges, technical landscape and be able to position the Hitachi E2E solution over our competitors.

What you bring to the team
  • Customer facing, consultancy experience gained in the FSM space with a knowledge or one (or more) of Service Suite, ClickSoftware, IFS & other recognised FSM platforms
  • Presales expertise, the ability to run workshops, illicit requirements, perform solution design (HLD/LLD)
  • Outstanding communication skills, written, verbal and listening - with the ability to engage with a range of stakeholders and audiences
  • A broad technical understanding of both the FSM software and associated components: C#, .NET, SQL, Windows, Azure

Our Company

Hitachi Vantara is part of the Global Hitachi family. We balance innovation with an open, friendly culture and the backing of a long-established parent company, known for its ethical reputation. We guide customers from what's now to what's next by unlocking the value of their data and applications to solve their digital challenges, achieving outcomes that benefit both business and society.

Our people are our biggest asset, they drive our innovation advantage and we strive to offer a flexible and collaborative workplace where they can thrive. Diversity of thought is welcomed and our employee base is represented by several active Employee Resource Group communities. We offer industry leading benefits packages (flexible working, generous pension and private healthcare) and promote a creative and inclusive culture. If driving real change gives you a sense of pride and you are passionate about powering social good, we'd love to hear from you.

Our Values

Research tells us that some applicants, especially those from underrepresented groups, can be put off from applying for roles if they need flexibility or feel they don't meet all of the set criteria. We strive to create an inclusive environment for all and are open to considering home working, compressed/flexible hours and part-time arrangements. Get in touch with us to explore how we might be able to accommodate your specific needs.

We are proud to say we are an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. With Japanese roots going back over 100 years, our culture is founded on the values of our parent company expressed as the Hitachi Spirit:

Wa - Harmony, Trust, Respect

Makoto - Sincerity, Fairness, Honesty, Integrity

Kaitakusha-Seishin - Pioneering Spirit, Challenge
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