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Technical Sales/Product Support

Location: Mackay, Queensland, Australia
Job ID: R0014545
Date Posted: Jan 16, 2023
Segment: Construction Machinery
Business Unit: Hitachi Construction Machinery
Company Name: H-E Parts International Mining Solutions Pty Ltd
Profession (Job Category): Sales, Marketing & Product Management
Job Type (Experience Level): Experienced
Job Schedule: Full time
Remote: No

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  • Help to grow this global Mining Services company
  • Make your mark in the industry 
  • Location: Mackay, QLD

H-E Parts International (HEPI) is a leading independent supplier of parts, remanufactured components and equipment that provide innovative solutions to the global mining, quarrying, heavy construction, and energy sectors. With 40 facilities across 7 countries, H-E Parts International are proud to partner with many of the world’s leading miners.

Our Mining Solutions division are currently looking for an enthusiastic Technical Sales – Product Support Representative to join their team in Mackay. In this permanent fulltime role, your core focus will be on the delivery of increased sales, market share, HME maintenance plans and market intelligence functions primarily for the mining sector for the QLD operations.

Reporting to the National Sales Manager, your main responsibilities will include:

  • Increase sales, margin, and market share for HEPI Mining Solutions.
  • Develop and deliver Sales plans, Marketing Strategy, and support Brand Building.
  • Provide exceptional customer service and technical support relating to products, pricing, service and technical information.
  • Identify new opportunities for all HEPI divisions – specifically Mining, Engines and Cooling Divisions.
  • Build and maintain excellent client relationships at multiple levels and disciplines.
  • Meet financial objectives through sales and gross margin results in line with budget.           
  • Provide technical assistance where requested.

About You

Our aim is to provide the best customer service through an empowered, talented, and responsive team.

To be considered for this role you must have:

  • Proven success in sales and account management.
  • Over 10 years’ experience and a broad network of contacts in the mining industry in QLD.
  • Proven ability to prepare sales budgets and monitor sales performance.
  • Highly developed sales and relationship management skills with a strong customer focus.
  • Technical background or a working knowledge of mobile plant and equipment.
  • Previous experience using CRM systems preferred.

You will relish the challenge of providing solutions for our customers. An outstanding communicator, you enjoy building solid relationships with customers and employees, driving the sales process from plan to close, managing budgets, and regularly tracking your progress.


  • Competitive salary.
  • Permanent, full time position, working Monday to Friday, commencing immediately.
  • Fast-paced organisation in growth mode.
  • Anniversary day – a paid day off during the month of your anniversary with H-E Parts!
  • Long term job security and internal career advancement pathways.
  • Free and confidential access to our Employee Assistance Program.
  • Flexible and supportive work culture.
  • Recruitment referral program – receive a potential incentive of up to $2,000!

Join our team today by applying now. We look forward to hearing from you.

At H-E Parts International we value the strength of diversity. As an Equal Opportunity employer, we are committed to cultivating and maintaining a diverse and inclusive workplace.

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