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Process Transformation Specialist

Location: Kraków Poland
Job ID: R0014568
Date Posted: Dec 16, 2022
Segment: Others (Including Headquarters and R&D )
Business Unit: Hitachi Regional Headquarters
Company Name: Hitachi Europe GmbH (Germany)
Profession (Job Category): Quality Management
Job Type (Experience Level): Experienced
Job Schedule: Full time
Remote: No

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Our Company

Since its founding in 1910, Hitachi has supported the development of society and the improvement of people's lives. Throughout the world, Hitachi Group employees exemplify outstanding teamwork that transcends the boundaries of geographical regions and business fields. Together, we share the Hitachi group identity and put it into practice worldwide.

The Organization

Hitachi has established Centralized Shared Services (CSS) organization under Transformation Division. The objective is to transform the delivery of business operations across the Hitachi group. We have a mission to deliver business services efficiently and provide services which are highly valued by Hitachi businesses, our internal customers.

Hitachi CSS Process Transformation team’s objective is to support various business functions in Hitachi and start utilizing Process Transformation (PX) methodology to substantially improve efficiency leading to cost reduction.

The Role

Working as a key member of Hitachi CSS Process Transformation team you will report to Process Transformation Lead. You will help drive Process Transformation (PX) projects across the company, working closely with Customers representing various Hitachi divisions. Your core responsibilities will include identifying process transformation opportunities, analyzing processes across different business functions, detecting areas for improvement, developing solutions and business case, and overseeing the implementation of the reformed processes.

Location: Poland (Krakow)

Role Responsibilities:


  • Business proficiency in English

  • Experience of leading process transformation projects in a global business organization

  • Good understanding of at least one of the business processes (Finance, HR, Procurement, IT); previous operational experience in one of these areas preferred

  • Knowledge of Lean and / or Six Sigma methods; practical experience preferred

  • Advanced skills in process analysis and process mapping

  • Practical use of various brainstorming techniques

  • Advanced skills in root-cause analysis and problem solving

  • Experience in benefit vs. cost analysis

  • Experience in defining project success criteria and implementing success measures

  • Advanced skills in developing and maintaining project documentation

  • Experience in preparing and delivering presentations to senior stakeholders


  • Experience of value stream mapping (VSM)

  • Experience with data mining tools

  • Experience with BPM tools

Soft skills

  • Excellent communication (written and verbal)

  • Customer focus

  • Ability to influence stakeholders

  • Strong team player

  • Ability to work independently with minimum instructions

  • Ability to adapt to dynamically changing project environment

  • Capability and desire to work in a global environment

  • Interest in learning new skills

  • Technology agnostic who adapts quickly to the use of various tools to achieve the desired outcomes

Core responsibilities

  • Collaborate with cross-functional teams to identify processes for transformation

  • Independently conduct complex process analysis and business requirements gathering

  • Lead the facilitation of client's workshops for As-Is analysis and To-Be design

  • Co-create solutions which fit the customer’s needs

  • Develop formal recommendations for presentation to management

  • Co-develop business case for the reformed processes

  • Provide updates to management regarding project deliverables and the implementation of the reformed processes

  • Actively participate in the development of the Hitachi CSS Process Transformation team, i.e., by refining the transformation methodology, exploring new opportunities and best market’s practices

Our Values

We are proud to say we are an equal opportunity employer and welcome all applicants for employment without attention to any factor that doesn’t impact your ability to do the job, including race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.  We are proud of Japanese heritage, with our values expressed through the Hitachi Spirit:

Wa – Harmony, Trust, Respect

Makoto – Sincerity, Fairness, Honesty, Integrity

Kaitakusha-Seishin – Pioneering Spirit, Challenge

If, like us, you’re motivated by delivering first class services, thrive in a fast paced and supportive environment and want to help Hitachi to drive social innovation, we’d love to hear from you.

Company Funded Benefits

  • Generous holiday entitlement 

  • Group Personal Pension

  • Private Medical Insurance

  • Life Assurance

  • Employee Capital Plan

Voluntary Benefits including:

  • Annual Leave Bonus

  • Educational Assistance Programme

  • Long Service Awards

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