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Customer Support Representative II

Location: Westford, Massachusetts, United States
Job ID: R0014699
Date Posted: Jan 2, 2023
Segment: Smart Life
Business Unit: Hitachi High-Technologies
Company Name: Hitachi High-Tech America, Inc.
Profession (Job Category): Communications & Corporate Affairs
Job Type (Experience Level): Entry Level
Job Schedule: Full time
Remote: No

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Description

This is a long-term temporary role that may convert to a regular employee. Person will receive payroll through a 3rd party employment agency provider.

POSITION SUMMARY

Perform all duties related to customer care functions to support accurate order entry and positive customer interaction.  This position will support our high-tech analysis solutions designed to meet tough challenges of a rapidly evolving industrial sector.  Our range of equipment delivers analysis that adds value throughout the production lifecycle, and our customer care team is an integral piece in maintaining our relationships with our customers.

PRIMARY RESPONSIBILITIES

  • Exhibit a positive and professional attitude towards customers at all times

  • Acknowledging and resolving customer requests across various communication channels, most importantly via phone

  • Processing orders, customer requests and additional documents in a timely manner

  • Effectively utilizing CRM to organize customer interactions and order details

  • Collaborating with colleagues across various departments to ensure customer satisfaction

EXPERIENCE AND TRAVEL REQUIREMENTS/ SKILLS AND ABILITIES

REQUIREMENTS

  • 1-3 Years’ experience in a customer service-related position

  • Experience managing multiple projects and tasks and ability to prioritize to meet deadlines

  • Proficient in Microsoft Office

  • Previous experience with a CRM application - ideally Salesforce

  • Detail oriented

Equal Opportunity Employer (EOE)-Females/Minorities/Protected Veterans/Individuals with Disabilities

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to [email protected]

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