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Global Desktop Engineer - MacOS Administrator

Location: Hyderabad India
Job ID: 1023093HV
Date Posted: Jan 10, 2023
Segment: IT
Business Unit: Hitachi Vantara
Company Name: Hitachi Vantara Corporation
Profession (Job Category): IT, Telecom & Internet

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Meet our Team

We represent Hitachi Vantara to enterprise clients across industries, establishing business relationships to understand customer challenges so that we can deliver profitable business for Hitachi products, services and solutions. We collaborate as a team and cross-functionally to ensure the success of our customers; success that is celebrated and shared. Our solutions bring value to every line of business and we need people like you to build those deep relationships and to passionately articulate our value proposition.

Global Citrix Administrator is responsible for the management and configuration of our Citrix environment. The administrator will be responsible for providing technical leadership and/or support in the creation and delivery of technology solutions designed to meet business needs.

As a trusted advisor, the Engineer will create and maintain effective relationships to ensure customer satisfaction. The highly motivated individual will maintain their knowledge of technologies and industry/market domain knowledge. The Engineer will provide team support for complex projects/programs that include business and technical solutions. Throughout the engagement process the Engineer will be responsible for planning, design, implementation and support to ensure the information technology (IT) solutions strategy is aligned with business strategy

What you'll be doing



What to Expect
This position within the IT Desktop Engineering team will serve primarily to curate, refine, maintain, and improve workstation standards and related systems for Hitachi Vantara's global Apple endpoint fleet.

What You'll Do
  • The candidate will be responsible for Apple device administration to help complete projects and initiatives relative to the Mac and iOS devices in the environment using the JAMF Suite. This will include:
  • Create and administer Apple operating system installation and application packages using JAMF
  • Provide support and configuration knowledge in an enterprise environment of other Macintosh related applications such as Microsoft Office and Adobe products. This includes methods of packaging volume-licensed applications for deployment and repackaging non-PKG installers.
  • Create and update bash scripts
  • Manage ticket escalations from Tier 1&2 engineering team

Required Skills
  • JAMF administration and support
  • Active Directory, DHCP, DNS,
  • Firm understanding of network protocols and core network devices and components
  • Mixed environment Mac OS and Windows operating systems
  • Passion for technology, teamwork, overcoming challenges and providing exceptional customer service
  • Strong prioritization, problem solving, diagnosis and troubleshooting skills
  • Exceptional verbal and written communication skills with confidence in front of Clients
  • Self-starter, organized and detail oriented


Our Company

Hitachi Vantara is part of the Global Hitachi family. We balance innovation with an open, friendly culture and the backing of a long-established parent company, known for its ethical reputation. We guide customers from what's now to what's next by unlocking the value of their data and applications to solve their digital challenges, achieving outcomes that benefit both business and society.

Our people are our biggest asset, they drive our innovation advantage and we strive to offer a flexible and collaborative workplace where they can thrive. Diversity of thought is welcomed and our employee base is represented by several active Employee Resource Group communities. We offer industry leading benefits packages (flexible working, generous pension and private healthcare) and promote a creative and inclusive culture. If driving real change gives you a sense of pride and you are passionate about powering social good, we'd love to hear from you.

Our Values

We strive to create an inclusive environment for all and are open to considering home working, compressed/flexible hours and flexible arrangements. Get in touch with us to explore how we might be able to accommodate your specific needs.

We are proud to say we are an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. With Japanese roots going back over 100 years, our culture is founded on the values of our parent company expressed as the Hitachi Spirit:

Wa - Harmony, Trust, Respect

Makoto - Sincerity, Fairness, Honesty, Integrity

Kaitakusha-Seishin - Pioneering Spirit, Challenge
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