Aftermarket Sales Manager

About Us

Hitachi Construction Machinery Australia (HCA) is a global brand providing a variety of machinery for the Construction, Mining and Forestry industries. At the heart of HCA's trusted and reliable equipment lies a team of talented and dedicated people committed to providing industry-leading machinery and solutions.

About the Opportunity

We have a fantastic opportunity available for a highly driven and motivated individual to join Hitachi based at our Dandenong branch in the position of Aftermarket Sales / Product Support Manager. This role will see you positively enabling and leading a team of skilled and motivated field customer and technical support representatives who are passionate about providing a high level of after sales customer support for Hitachi Construction Equipment.

Promoting business growth and development within our after sales business, this role will have you maintaining a positive link between our valued customers and the company, meeting and where possible, exceeding customer expectations in line with budget and project timeframes.

This position will be best suited to a dedicated professional who is connected and committed to delivering exceptional service and maintenance outcomes to achieve Total Customer Satisfaction.

Duties will include but are not limited to;

• Generate new Service and Parts business to assist in delivering the branch Service and Parts financial targets.
• Develop joint business development strategies between CSM / CSRs and New Equipment Sales
• Utilise customer tracking software such as AMT, FIR, CRM etc. Maintain a good working relationship with customers, peers and other departments.
• Provide leadership, coaching and resources to Customer Support Representatives to achieve individual customer targets, department goals and KPI's.
• Oversee accuracy and timeliness of quotations and customer invoicing.

About You

• Safety Commitment - Proactive awareness and total assurance of Hitachi's number one priority
• Technical & Mechanical Aptitude - Relevant trade HD diesel, Mobile plant or HV electrician preferred but not essential
• Pro-active Leadership - Demonstrated experience managing and mentoring a talented team of field based technical representatives, whilst building valuable relationships with customers, peers and the community.
• Business Development & Strategic Vision - Identifying continual service improvement and actively chasing every new or potential after sales opportunity - after sales experience is a must with a proven understanding of service contracts and service level agreements
• Financial Coordination - Proven financial acumen with prior exposure to departmental budgets, evaluating parts and labour profitability and project expenditure
• Personable and Professional Communication Skills - above all else, your personality and charismatic character will be what sets you apart from the rest when dealing with internal and external stakeholders to deliver customer success stories

The Benefits

• $$$ A competitive salary package + super + company bi-annual bonus incentive!
• Fully maintained company car + laptop + mobile phone provided
• A permanent long term career within a global OEM business
• OEM level training and real personal development opportunities
• Discounted health insurance premiums & access to exclusive discounts on Hitachi goods and services
• Supportive management who value your input in finding new and improved ways to achieving success
• Be part of a leading Global OEM which genuinely values and ensures you are happy and safe at work!

Here at Hitachi, we believe that success comes from the partnership of our market-leading products and the quality of our people. We are an equal opportunity employer, do not discriminate and whole-heartedly value diversity at our company.

This role will be best suited to a strategic and enthusiastic service-driven professional who has an innovative ability to navigate complex issues. If this sounds like the perfect role for you, then please click APPLY