Technical Support (Service) - Construction & Mining Equipment

Hitachi Construction Machinery Australia (HCA) is a leading manufacturer of construction and mining equipment. With a solid network of branches nationally, we service a multitude of customers, including mining, construction, quarry and forestry with quality equipment and after-sales support.

Due to growth, we have created a new position for a Technical Support (Service) - Construction & Mining Equipment to join our Adelaide Branch (Cavan).

Reporting to the Service Manager, you will take ownership of building and maintaining internal and external customer relationships, whilst delivering high-level technical and product support.

Your responsibilities will be:

• Demonstrating safety leadership and commitment to HCA Safety Policies & Procedures
• Using strong analytical and problem-solving skills to manage and resolve technical issues relating to Hitachi Excavators & Wheel loaders and Bell Articulated Dump Trucks (ADT)
• Providing professional and high-level technical communications to internal and external customers, with a focus on problem-solving and stakeholder management
• Ensure that OEM and our company's technical documentation is maintained, updated, and distributed
• Identifying and implementing product improvement projects by working with OEM support and HCA Engineering team

To be successful, you will need:

• Relevant mechanical trade or engineering qualifications
• Experience in civil earthworks or other related industries, either in engineering, maintenance leadership or technical/product support roles
• Technical understanding of key disciplines; mechanical/electrical systems; schematics, drawings & manual interpretation
• Strong communication skills (verbal, written and interpersonal) with the ability to effectively liaise and deliver information at a high level to a diverse range of internal and external customers
• Strong computing skills (Microsoft Office applications)

Benefits

We are offering:

• Competitive pay rate + company biannual bonuses! $$$
• Exclusive staff discount on a range of goods and services
• OEM training and opportunities for upskilling with access to the latest technologies
• Supportive mentors who value your input in finding new and improved ways to achieve success

We are proud to be an Equal Opportunity Employer who recruits based on merit and capabilities. We encourage and support a diverse talent pool of skill, ethnicity and gender, to create a wide culture of shared values and enriched experiences in our business.