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Customer Support Representative

Location: Newcastle, New South Wales, Australia
Job ID: NEXKX_1674008868
Date Posted: Jan 18, 2023
Segment: Construction Machinery
Business Unit: Hitachi Construction Machinery
Company Name: Hitachi Construction Machinery (Australia) Pty Ltd
Profession (Job Category): Administration & Facilities
Job Type (Experience Level): Experienced
Job Schedule: Full-Time

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About Us

Hitachi Construction Machinery Australia (HCA) is a leading manufacturer of construction and mining equipment. With a solid network of branches nationally, we service a multitude of customers, including mining, construction, quarry and forestry with quality equipment and after sales support.

The Opportunity

HCA's Newcastle branch has an exciting opportunity for an experienced and motivated sales professional to join the team in the position of a Customer Support Representative for our Newcastle and North Coast region. This role will have you selling market leading products and service across the quality Hitachi range through a mix of business development and account management.

Your responsibilities will include:

  • Handling the important link between customers and the company to ensure Hitachi's high level of service delivery is maintained at all times
  • Promoting and generating parts and service sales streams with the intention of increasing sales
  • Undertake customer machine inspections with a high attention to detail
  • Identifying and developing presentations when negotiating with new prospects
  • Efficiently liaise with current and potential customer base with accurate reporting of activity, sales, opportunities and market activity
  • Personable and Professional presentation with strong communication skills - both written and verbal

Skills & Experience

To be successful in this role, you will need:

  • Demonstrated service sales or parts interpreting experience within the Mining, Construction or Earthmoving industry will be advantageous
  • Genuine desire to deliver Hitachi's Promise of Total Customer Satisfaction as you develop and maintain positive relationships with customers
  • A motivated and ambitious commitment to meet and exceed sales targets
  • Strategic and Analytical capability to assess value, including the use of CRM
  • Confident, courteous and professional communication and presentation skills
  • Self-motivated and the ability to work autonomously and a current driver's license

Benefits

  • A rewarding Base Salary + Super + Commission Structure + Fully Maintained Company Car
  • Tools of the trade including your own laptop and mobile
  • Supportive management who value your input in finding new and improved ways to achieving success
  • Continuous training and upskilling with access to the latest technologies
  • Be a part of a leading OEM which genuinely values and ensures you are happy and safe at work!

Here at Hitachi, we believe that success comes from the partnership of our market-leading products and the quality of our people. We are an equal opportunity employer, do not discriminate on any basis and wholeheartedly value diversity at our company.

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